Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Websites
Timeline
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Neelam

Neelam

New Delhi

Summary

  • Experienced Senior Associate bringing top-notch skills in analytical problem-solving, oral and written communication, and active listening. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Keeping objective and vision to work for an Organization which provides me the opportunity to learn more and improve my skills and knowledge to growth along with the Organization objective.

Overview

3
3
years of professional experience

Work History

Senior Associate - Operations

WNS Global Services
Gurugram
11.2023 - Current
  • Analyzed payment discrepancies to identify root causes of errors.
  • Responded promptly to customer inquiries regarding billing or payment issues.
  • Reviewed and processed payments for accuracy and completeness.
  • Researched customer inquiries related to payments.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.

Analyst - Customer Service & Operations

FIS Global Business Solutions India
Gurugram
05.2022 - 03.2023
  • Developed and actualized customer service initiatives to decrease wait times
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Analyst - Customer Service & Operations

Natwest Group (Royal Bank of Scotland)
NatwestGurugram
08.2021 - 02.2022
  • Analyzed operational data to identify trends and develop insights to improve efficiency
  • Designed and implemented process improvements to streamline operations
  • Developed and maintained operational policies and procedures.

Education

Master of Commerce (M.Com) - Commerce

Indira Gandhi National Open University
New Delhi, India
12.2021

Bachelor Of Commerce (B.Com) - Commerce

Shyamlal College, Delhi University
New Delhi, India
06.2019

Skills

  • Customer Relation Management
  • Creative and Critical Thinking
  • Service Standard Compliance
  • Cross-functional Team Collaboration
  • Proficient in use of windows based software's such as MS Office including MS Word and MS Excel

Hobbies and Interests

Theater Artist

Singing and Guitarist

Languages

Hindi
First Language
English
Advanced (C1)
C1

Websites

Timeline

Senior Associate - Operations

WNS Global Services
11.2023 - Current

Analyst - Customer Service & Operations

FIS Global Business Solutions India
05.2022 - 03.2023

Analyst - Customer Service & Operations

Natwest Group (Royal Bank of Scotland)
08.2021 - 02.2022

Master of Commerce (M.Com) - Commerce

Indira Gandhi National Open University

Bachelor Of Commerce (B.Com) - Commerce

Shyamlal College, Delhi University

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Neelam