Ajay Kanna
Karur
Summary
Highly skilled IT professional with 3 years of experience in IVR development, .NET web services, and SQL database management. Demonstrated expertise as a tech lead, overseeing development teams and managing continuous deployment processes. Recognized for excellence with client and employer appreciation and awarded a $300 sports award for outstanding performance. Proven ability to design and implement interactive voice response systems, optimize web services, and manage SQL databases. Experienced in utilizing multiple dashboards to drive business insights and enhance decision-making.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Technical Support Engineer in UPS
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Bengaluru
02.2024 - Current
- Monitored and analyzed daily updates across six different Android versions to ensure application compatibility and optimal performance.
- Analyzed service logs across multiple platforms, identified performance bottlenecks, and implemented optimization strategies, resulting in improved system efficiency, reduced downtime, and enhanced user experience.
- Provided SQL technical support by diagnosing and resolving database issues and offering solutions for data integrity challenges, resulting in improved system reliability.
- Reviewed and analyzed data from multiple dashboards to identify trends, generate reports, and support decision-making processes, improving overall business performance and operational efficiency.
- Oversaw data center failover procedures, including testing and executing failover plans, coordinating with cross-functional teams and ensuring minimal disruption and data integrity during outages, which significantly improved system reliability and business continuity.
- Developed comprehensive knowledge documents and user manuals, capturing detailed procedures and best practices to facilitate team training, improve process consistency, and enhance operational efficiency.
IVR Developer in Zinnia and Tech Support in Zinnia
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Bangalore
09.2022 - 01.2024
- Designed and implemented advanced Interactive Voice Response (IVR) systems, enhancing user experience and operational efficiency through optimized call routing and automated response features
- Integrated IVR systems with .NET web services to enable seamless data exchange and real-time processing, improving system performance and overall user experience.
- Provided comprehensive support for SQL databases, including troubleshooting, SQL job, and query optimization, to ensure the reliable operation of IVR systems and efficient data handling.
- Developed and optimized atomic UC4 jobs to enhance the automation efficiency of SQL jobs and streamline complex workflows in 403b, resulting in a reduction in execution time and increased system reliability.
- Managed and worked on document processing systems, leading to an increase in end-user experience and a significant reduction in processing time through innovative automation and workflow improvements.
Education
Bachelor of Engineering - Electronics and Communication
V.S.B Engineering College
Karur, Tamil Nadu08-2021
High School - Bio-Maths
KSV Higher Secondary School
Karur, Tamil Nadu05-2017
SSLC -
KSV Higher Secondary School
Karur, Tamil Nadu05-2015
Skills
- Interactive Voice Response in Five9 Platform
- NET 5
- Microsoft SQL
- C#
- Atomic UC4
- LogInsight
- SolarWinds Sentry
- Incident Management [Remedy,SMC,TFS,JIRA]
- Grafana tool
- DX SaaS Broadcom tools
- Microsof Power BI
- Microsof Azure
- App Center
- HTML/CSS/JS
- Critical Thinking
- Advanced troubleshooting
- Project Management
- Training and mentoring
- Mobile Device Management
- Customer Relationship Management
Certification
- Asp.Net MVC
- Five9 developer
- Azure & Web service in .Net
- Microsoft Power BI
- Microsoft MTA : Software Development Fundamental
Skills
IVR, Five9, Net 5.0, MySQL, C#, C, UC4, Quick Learner, Adaptability, Time Management, Organiser, Leadership
Languages
Tamil
First Language
English
Proficient (C2)
C2
Accomplishments
- Awarded Star Performer for single-handedly managing the entire application.
- Honored by Zinnia Client for achieving a 100% success rate on production deployments.
- Recognized with a $300 spot award for outstanding performance.
- Acknowledged by the United Parcel Service client manager for consistently delivering high performance.
Timeline
Lead Technical Support Engineer in UPS
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
02.2024 - Current
IVR Developer in Zinnia and Tech Support in Zinnia
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
09.2022 - 01.2024
Bachelor of Engineering - Electronics and Communication
V.S.B Engineering College
High School - Bio-Maths
KSV Higher Secondary School
SSLC -
KSV Higher Secondary School
- Asp.Net MVC
- Five9 developer
- Azure & Web service in .Net
- Microsoft Power BI
- Microsoft MTA : Software Development Fundamental
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