ERP,SAP,SMART,SALES FORCE, MS OFFICE, MS EXCEL
AJAY KUMAR
Retail & Education Sector.
Patiala,India
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Branch Manager ( Operation & Sales.)
Krishiv Migration Service
Rajpura, Punjab
01.2022 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Collected and arranged client documents and data for application submission.
- Built effective relationships with business partners to facilitate immigration program activities.Coordinating with Schools for Business..
- Counseling the students and addressing.
- Dealing in Study/Tourist visas ( (UK, USA, NZ, UK, and CANADA).
- Assigning tasks to Team related to Operational & Sales.
- Conducing daily huddles with Team Members.
- Coordinating with IELTS Centers for more business.
Account & Security Administration Manager
Aakash Educational Service Ltd.
Patiala, Punjab
06.2018 - 12.2021
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Contributed to corporate operational improvements.
- Record information about financial status of customers and status of collection efforts
- Preparing report for better achievement, Like outstanding, Refund, Left Out.
- Prepare budgets and approve budget expenditures.
- Conducting Student’s Examinations, Like, AIATS, NEST, ANTHE, Forthrightly, Weekly, Daily.
- Coordinating with vendor and arranging Quotations for different purposes.
- Visits local tuition’s teacher, Institutes, Schools.
- Planning marketing Activities, Flyer distributions, Hoarding.
- Coordinating with local vendor for Branch repaired & maintaince.
Department Manager
Air Plaza Retail Holding Pvt Ltd.( Vishal Mega Mart)
Sangrur/Patiala, Punjab
09.2013 - 06.2018
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Team Leader
Bharti Retail Ltd. ( EasyDay)
Patiala, Punjab
08.2008 - 05.2013
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Kept accounts stocked with adequate inventory for expected sales demands.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
- Checked prices and calculated totals for accurate invoice processing.
Education
Bachelor of Arts - Arts
P.S.E.B
Sanour 03.2006 - 03.2009
Skills
Complaint resolution
Stock management
Retail materials management
Service standard compliance
Report preparation
Software
Personal Details
Father's Name : Mr. Madan Lal
Marital Status : Married.
Date of Birth : September 11, 1988
Nationality : Indian
Timeline
Branch Manager ( Operation & Sales.)
Krishiv Migration Service
01.2022 - Current
Account & Security Administration Manager
Aakash Educational Service Ltd.
06.2018 - 12.2021
Department Manager
Air Plaza Retail Holding Pvt Ltd.( Vishal Mega Mart)
09.2013 - 06.2018
Team Leader
Bharti Retail Ltd. ( EasyDay)
08.2008 - 05.2013
Bachelor of Arts - Arts
P.S.E.B
03.2006 - 03.2009