AJAY KUMAR MISHRA
Ghazipur
Summary
Microfinance professional with 18 years of experience at Cashpor Micro Credit, specializing in Cluster-level operations, business growth, and impact management. Strong expertise in team leadership, branch monitoring, portfolio management, PAR & NPA reduction. Holds an MBA in HR & Marketing (2024) with proven ability to drive performance and financial inclusion.
Results-driven Cluster Head known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and performance optimization. Excel in communication, problem-solving, and adaptability, ensuring successful project delivery and team synergy.
Overview
19
19
years of professional experience
Work History
Cluster Head Impact And Busness
Cashpor Micro credit
08.2021 - Current
- Led cluster-level business planning and growth strategies.
- Monitored multi-branch operations, performance, and compliance.
- Managed portfolio quality with focus on PAR & NPA reduction.
- Drove social impact initiatives and financial inclusion outcomes.
- Developed and supervised branch managers and field teams.
- Analyzed MIS, business, and impact data for decision-making.
DZM HES
Cashpor Micro credit
10.2017 - 07.2021
- Supervised zonal-level health and education programs to ensure quality service delivery.
- Coordinated with district teams, partners, and stakeholders for effective implementation.
- Monitored program performance, impact indicators, and MIS reporting.
- Strengthened team capacity, conducted reviews, and guided field staff.
- Ensured compliance with policies, guidelines, and service standards.
- Supported planning, expansion, and improvement initiatives across my south zone.
Branch Manager
Cashpor Micro credit
05.2012 - 09.2017
- Managed day-to-day branch operations and team performance.
- Achieved business targets while maintaining portfolio quality.
- Controlled PAR & NPA through effective monitoring and recovery.
- Led, trained, and motivated field staff and officers.
- Ensured compliance, audit readiness, and process adherence.
- Maintained client relationships and supported financial inclusion.
Center Manager
Cashpor Micro Credit
02.2007 - 04.2012
- Managed center-level operations and daily field activities.
- Ensured loan disbursement, collection, and client servicing.
- Maintained portfolio quality with focus on PAR control.
- Coordinated with SHG/JLG members and resolved client issues.
- Supported field staff supervision and reporting.
- Followed policies, procedures, and compliance norms.
Education
MBA - In HR and Marketing
Integral university
LucknowB. A - with Lit Hindi and English
Purvanchl university
JaunpurSkills
- Sales and Business
- Team Building
- Training
- Capacity Building
- Problem Solving
- Decision Making
Accomplishments
- Best Performances award Of Branch manager of Tilauthu Branch By M. D sir.
- Best Trainer Award of 2019 By M. D sir.
- Best Team leader award for Smooth operation in Covid period for Taking Approval by ADM Sonbhadra for all branches of Sonbhadra by M. D sir.
- Smooth functioning of our Branch operation in Lock down period by Head Administrative Mr. K. S Dogra sir.
Languages
- English
- Hindi
- English
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Cluster Head Impact And Busness
Cashpor Micro credit
08.2021 - Current
DZM HES
Cashpor Micro credit
10.2017 - 07.2021
Branch Manager
Cashpor Micro credit
05.2012 - 09.2017
Center Manager
Cashpor Micro Credit
02.2007 - 04.2012
MBA - In HR and Marketing
Integral university
B. A - with Lit Hindi and English
Purvanchl university