AJAY KUMAR SINGH
ORDER TO CASH
New Delhi
Summary
Dynamic finance professional with over six years of progressive experience in cash cycle management, accounts receivable, and finance operations. Expertise in cash application, collections, bank reconciliation, carrier disbursements, and insurance accounting. Strong understanding of U.S. GAAP, SOX controls, and reconciliation processes, with a proven track record of managing workflows, resolving disputes, and implementing process improvements in fast-paced environments. Proficient in SAP, Oracle, and ERP systems, with a history of mentoring and leading teams to enhance cash flow, reduce aged receivables, and achieve operational excellence.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Management Trainee
Genpact India Pvt Ltd.
10.2023 - Current
- Review, research, and analyze the detailed reason for the deductions.
- Responsible for clearing & validating all deduction types which are received in our SAP.
- Keeping track of deductions and assigning those to the region such as Pricing, Invalid, Shortage, Coupon Deduction, Donation Deduction, etc.
- Identified deduction trends by increasing customer knowledge and performing root cause analysis.
- Ensured appropriate approvals and documentation are received to resolve outstanding deductions taken by customers.
- Maintain regular connections with Cash Apps Team, Sales Team, and other internal teams to resolve disputes and recover invalid claims.
- Pulled PODs/BOL from customer websites.
- Identify trade & non-trade deductions and attached them to the cases by putting coding in SAP.
- Follow-up with various departments to get supporting documents/info for dispute/deductions resolution.
OTC Senior Associate
Johnson Controls
07.2022 - 10.2023
- Successfully completed the inward business transition process from Monterrey Business Centre to Gurgaon Business Centre.
- Created Fresh SOP's and Process Maps in MS Word and MS Visio.
- Responsible for resolving disputes by reviewing and researching invoices/ payments disputed by the collections team and by the clients.
- Worked on unidentified payments and get them resolved in same month.
- Facilitated reconciliation between bank deposit, remittance received and payment applied to cash application in system on daily basis.
- Created manual batches for ACH Payment on daily basis and process them.
- Worked with Adjustments team in Offset, write offs, Issuing Credits to customer Accounts.
OTC Senior Process Associate
WNS Global Services
08.2019 - 02.2022
- My primary responsibilities are cash application in commission and fee that have been received from the carrier in our lockboxes.
- Preparing, analyzing and maintaining the 2190 suspense report (unidentified cash report) & monthly TATs.
- Preparing unapplied report for the client to identify and analyze the unapplied cash.
- Chasing client through calls and Emails for the unplanned and pending receipts.
- Weekly and monthly reconciliations.
- Preparing pre-works (high dollar amount backup which needs to be applied in oracle) in excel through.
- VLOOKUP and pivot tables.
- Internal Auditing and validation of the applications done by the team.
- Handling shared mailboxes, escalations & queries.
- Met month-end reporting objectives and deadlines.
- Preparing Invoicing report to track the number of invoices processed by each billing processor and office.
- Provide guidance and operationally necessary information, training to new joiner to help smooth integration.
- Cash application payment posting on Oracle adhering to the SLA.
- Reporting and Analysis Urbandale US.
- AR Reports (AR Risk Report, AR DSO and Aging Reports) - This report is the overview of open Accounts receivable for both US and Canada region.
Education
B.COM - Commerce
UNIVERSITY OF DELHI
DELHI07-2018
Senior Secondary -
CBSE DELHI -91
Mayur Vihar Phase 201-2015
Skills
- Cash application management
- Bank reconciliation management
- Financial reconciliation for insurance transactions
- SAP and Oracle administration
- SOX compliance expertise
- Dispute management
- Data Validation & Integrity
- Process improvement expertise
- Reporting & Trend Analysis (AR risk, DSO, aging reports)
- Effective Communication & Cross-Functional Collaboration
AWARDS
Star of the Month June 2023 associated with Johnson Controls, Super Achiever of the Quarter associated with Johnson Controls, League of Champions (Excel @Work), WNS Global Services Appreciated 2 times with the “League of Champions” (WNS Official Award) for achieving a maximum production of 152%
Timeline
Management Trainee
Genpact India Pvt Ltd.
10.2023 - Current
OTC Senior Associate
Johnson Controls
07.2022 - 10.2023
OTC Senior Process Associate
WNS Global Services
08.2019 - 02.2022
Senior Secondary -
CBSE DELHI -91
B.COM - Commerce
UNIVERSITY OF DELHI