Ajay Mutalikdesai

• Implemented Adobe Experience Platform solutions to create unified customer profiles using transaction, loyalty, CRM, and digital interaction data.
• Designed and configured XDM schemas, field groups, identities, datasets, and Real-Time Customer Profiles.
• Developed audience segmentation strategies based on customer behavior, purchase history, loyalty tier, and engagement patterns.
• Built and deployed omnichannel customer journeys in Adobe Journey Optimizer across Email, Push, SMS, and In-App channels.
• Implemented Adobe Experience Platform Web SDK (Alloy.js) for website event tracking, customer identification, consent management, and personalization data collection.
• Configured Adobe Tags (Launch) and Web SDK extensions for seamless data collection and event forwarding to AEP.
• Leveraged Adobe CLI and Adobe Developer Console for package management, API integrations, environment configurations, and deployment automation.
• Integrated retail systems including eCommerce platforms, POS, CRM, and loyalty applications through batch and streaming ingestion pipelines.
• Developed event-driven use cases such as cart abandonment, browse abandonment, loyalty milestone notifications, and post-purchase engagement journeys.
• Collaborated with marketing and business stakeholders to define personalization strategies and customer lifecycle campaigns.
• Performed journey validation, troubleshooting, monitoring, and optimization to improve engagement and conversion metrics.

· Dealing with clients to resolve their issues or queries related to product Milan.

· Working on bug fixes reported by clients or identified internally.

· Working on implementations of enhancements according to requirements of client.

· Providing hard fixes to particular clients based on their environment.

· Powershell scripting to import documents, export documents, delete documents etc using iManage rest api calls.

· Writing SQL scripts to fetch data from multiple databases to get results according to format required for “Billing to Milan” (Milan product functionality) to create/modify workspaces.

· Create utility tool to delete all trash documents using REST Api call.

· Create utility to map outlook folders to iManage folders for mapping using outlook and iManage api.

· Create utility to migrate client documents to iManage via REST Api.

· Simple applications like updating author, comments, custom1 ,custom2 value for bulk of documents through REST Api.

· Utility to identify all users in a particular library, getting list of all templates for a particular library, getting all workspaces ids and their folders.

· Work on migration from Sharepoint to iManage using B2M and Prosperoware Import service.

· Move files from one share to another when space gets occupied so that no issues are encountered when business tries to upload documents from client applications.

· Perform patching on worksite servers, IDOL servers, Prosperoware Milan servers.

· Move documents with file store using iMan Reddoc tool

· Write powershell script for health check of database servers like disk space, log space etc.

· Write powershell script to automatically send new users email with user guides for reference.

· Work on file servers/IDOL content engine encryption.

· Maintain the automated process of creating workspaces from SAP/MSD data using Milan B2M module.

· Maintain automatic workspace creation jobs for Tax, Audit, Advisory capabilities of organization through Prosperoware Milan provisioning services.

· Design and setup business rules for workspace creation of Tax, Audit and Advisory capabilities.

· Provide iManage training to new users with basic functionalities of Filesite like searching documents/workspaces/emails, email filing, managing workspaces.

· Powershell script to soft delete documents, purge documents based on specific criteria including logging mechanism for auditing purpose. The deletion were requested to adhere with UK data protect Act 2018 hence was critical requirement and scripts were implemented and tested in 2 days of time.

· Installation and configuration of worksite server 8.5, indexer and client tools such as Desksite, Filesite and worksite web.

· Knowledge on the worksite architecture, workspace creation, workspace search, document search etc.

· Knowledge on the worksite monitortool, DB Admin, import user and adding user to the groups.

· Knowledge on indexer server architecture.

· Analysis of worksite server logs, indexer logs.

· Health check in the worksite and index servers and services.

· Coordinating with iManage for any server/client issues.

· Registering databases to iManage database administration tool and configuring on IDOL server engines.

· Create utility tool to delete all trash documents using REST Api call.

· Create utility to map outlook folders to iManage folders for mapping using outlook and iManage api.

· Create utility to migrate client documents to iManage via REST Api.

· Simple applications like updating author, comments, custom1 ,custom2 value for bulk of documents through REST Api.

· Utility to identify all users in a particular library, getting list of all templates for a particular library, getting all workspaces ids and their folders.

· Installation and configuration of worksite server 8.5, indexer and client tools such as Desksite, Filesite and worksite web.

· Knowledge on the worksite architecture, workspace creation, workspace search, document search etc.

· Knowledge on the worksite monitortool, DB Admin, import user and adding user to the groups.

· Knowledge on indexer server architecture.

· Analysis of worksite server logs, indexer logs.

· Health check in the worksite and index servers and services.

· Coordinating with iManage for any server/client issues.

· Registering databases to iManage database administration tool and configuring on IDOL server engines.

· Create utility tool to delete all trash documents using REST Api call.

· Create utility to map outlook folders to iManage folders for mapping using outlook and iManage api.

· Create utility to migrate client documents to iManage via REST Api.

· Simple applications like updating author, comments, custom1 ,custom2 value for bulk of documents through REST Api.

· Utility to identify all users in a particular library, getting list of all templates for a particular library, getting all workspaces ids and their folders.