Ajay Rajamane
Athani
Summary
Dynamic Relationship Manager with proven success at NoBroker.In, adept at leveraging CRM tools to drive client satisfaction and retention. Skilled in upselling premium services, achieving sales targets, and resolving escalations effectively. Strong technical troubleshooting abilities combined with exceptional customer service expertise ensure seamless client experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Relationship Manager
NoBroker.In
Bengaluru
08.2024 - Current
- Acted as the primary point of contact for clients, understanding their property needs, managing leads through CRM platforms (Univw CRM, in-house tools), and converting them into successful transactions.
- Recommended suitable properties, coordinated with internal teams and stakeholders, and ensured smooth execution of property deals.
- Achieved sales targets through upselling/cross-selling premium services, while maintaining strong client relationships to drive repeat business.
- Handled customer escalations through email, live chat, and call support, ensuring high satisfaction and retention.
- Maintained accurate data entry and reporting on customer interactions and deal progress.
Student Success specialist
BYJU'S
Bengaluru
05.2023 - 04.2024
- Supported students and parents via chat, call, and ticket-based systems, resolving queries promptly and efficiently.
- Worked as a student success specialist in the B2C Segment in handling critical issues as well as escalation to help customers in resolving their complaints promptly and effectively.
- Utilised CRM tools (Salesforce, BYJU’S internal CRM) to track student progress, manage accounts, and log feedback.
- Learned important skills such as team management, Customer Service and satisfaction, Student engagement, CRM, and Customer Experience.
- Demonstrated strong technical troubleshooting skills to identify and resolve user-side issues in the learning app.
- Collaborated with cross-functional teams to ensure a seamless post-sales experience.
Education
B.E - mechanical
NMAM Institute of Technology
Nitte01.2019
PUC -
M.D.R.S PU College
Belagavi01.2015
SSLC -
M.D.R.S Madabhavi
Madabhavi01.2013
Skills
- CRM tools: Salesforce, Zoho CRM, Freshdesk (basic)
- Customer support tools: live chat, ticketing systems, email support platforms
- Office and productivity: MS Office
- Design and technical tools: Siemens UG NX 110, Solid Edge, Creo, ANSYS
- Automation and programming: Codesys, Simatic Manager, and TIA Portal
Certification
- Product design and development skills, K H Designs Private Limited, 05/17 to 05/18
- Internship cum project program, Lamina Foundries Ltd, Nitte, 5 months
- TVS training program, about two-wheeler assembly and dismantling of parts, 1 week
- PLC-based programming and automation, 5 days
Competencies And Skills
- Team-leading ability
- Quick learner
- Good team player
Declaration
- I hereby declare that the above-mentioned information is correct to the best of my knowledge and belief
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Relationship Manager
NoBroker.In
08.2024 - Current
Student Success specialist
BYJU'S
05.2023 - 04.2024
B.E - mechanical
NMAM Institute of Technology
PUC -
M.D.R.S PU College
SSLC -
M.D.R.S Madabhavi