Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Contact
Education
Languages
Hobbies
Timeline
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Ajay Sengar

Ajay Sengar

Gurugram

Summary

Dynamic Process Associate with a proven track record at Genpact for enhancing operational efficiency and quality assurance. Skilled in process and report analysis, coupled with exceptional organizational and communication abilities. Excelled in implementing continuous improvement strategies, leading to significant process optimizations. Expert in operational support and decision-making, committed to excellence and innovation.

Overview

6
6
years of professional experience
25
25
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Sr. Process Associate

Genpact
12.2020 - 07.2024
  • Personalized Assistance: Provided tailored support to new hires, ensuring a smooth transition into the company by addressing all queries and concerns promptly.
  • 24/7 Candidate Support: Offered round-the-clock availability, helping candidates navigate throughout the process at any time of day.
  • Resource Management: Delivered access to essential materials, such as training guides, company policies, and employee handbooks, to help candidates acclimate efficiently.
  • Mentorship Facilitation: Coordinated mentorship programs, connecting new hires with experienced employees to provide ongoing support and guidance.
  • Feedback Collection: Encouraged and collected feedback from new hires to continuously improve the process and ensure a positive experience

Process Executive

Concentrix
08.2018 - 06.2019
  • Customer Assistance: Provided exceptional support to Audible members via chat and voice channels, addressing inquiries related to membership, billing, and technical issues promptly and effectively.
  • Issue Resolution: Successfully resolved a wide range of customer concerns, from account management to audiobook troubleshooting, ensuring customer satisfaction.
  • 24/7 Availability: Maintained a flexible schedule to offer round-the-clock support, adapting to various time zones and customer needs.
  • Resourceful Problem-Solving: Utilized in-depth knowledge of Audible’s platform and services to offer accurate information and solutions, enhancing the customer experience.
  • Membership Guidance: Assisted members with navigating membership options, managing subscriptions, and utilizing Audible's features to their fullest potential.
  • Feedback Collection: Gathered customer feedback to identify areas for improvement and contribute to the enhancement of support services.

Education

B.Tech - Civil

IPS Academy
04.2001 - 06.2016

High School Diploma -

Central Academy
04.2001 - 03.2011

Skills

  • Process analysis

  • Report analysis

  • Quality assurance

  • Presentations

  • Continuous improvement

  • Call management

  • Feedback implementation

  • Operational support

  • Document validation

  • Decision-making

  • Excellent communication

  • Organizational skills

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Personal Information

Certification

Power BI

Contact

Gurugram, HR 122003

Education

Shahdol, India,Indore, India

Languages

5,5

Hobbies

Writing Short Stories, Poems, Cricket, Badminton

Timeline

Sr. Process Associate

Genpact
12.2020 - 07.2024

Process Executive

Concentrix
08.2018 - 06.2019

B.Tech - Civil

IPS Academy
04.2001 - 06.2016

High School Diploma -

Central Academy
04.2001 - 03.2011

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Ajay Sengar