Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
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Peter David Raj Atham

Hyderabad

Summary

Results-driven professional with extensive experience at ADP India Private Limited, specializing in process documentation and workflow analysis. Demonstrated ability to enhance team efficiency and customer service through targeted training and problem-solving initiatives. Skilled in developing standard operating procedures and mentoring junior associates to meet operational objectives.

Overview

6
6
years of professional experience

Work History

Sr. Process Associate

ADP India Private Limited
Hyderabad
11.2021 - 06.2025
  • Streamlined process documentation, enhancing team efficiency and clarity.
  • Coordinated cross-functional training sessions for new team integration.
  • Analyzed workflow discrepancies to pinpoint areas for enhancement.
  • Developed standard operating procedures for routine tasks and responsibilities.
  • Facilitated interdepartmental communication to quickly resolve operational issues.
  • Mentored junior associates on best practices and adherence to processes.
  • Created performance metric reports for senior management review.
  • Implemented initiatives that reduced customer wait times while enhancing service delivery.

Benefits Administrator

Conduent
Hyderabad
11.2019 - 10.2021
  • Coordinated health insurance enrollments and modifications for eligible employees.
  • Managed inquiries regarding benefits, policies, and eligibility criteria.
  • Processed benefit claims and resolved discrepancies with providers.
  • Reviewed and updated benefits documentation to ensure regulatory compliance.
  • Oversaw open enrollment processes, guiding employees on available benefits.
  • Maintained accurate records of employee benefit enrollments and terminations in payroll systems.
  • Reviewed COBRA notices to guarantee adherence to legal requirements before distribution.
  • Conducted orientation sessions detailing employee benefits packages for new hires.

Education

Bachelor of Science - Life Sciences

Avanthi Degree & PG Colleges
Hyderabad, Telangana
03-2018

Skills

  • Process documentation and SOPs
  • Workflow analysis and metrics
  • Cross-functional training
  • Customer service excellence
  • Problem solving
  • Attention to detail

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Beginner (A1)
A1

Custom

  • Playing volleyball, badminton, and kabaddi
  • Reading books and articles

Timeline

Sr. Process Associate

ADP India Private Limited
11.2021 - 06.2025

Benefits Administrator

Conduent
11.2019 - 10.2021

Bachelor of Science - Life Sciences

Avanthi Degree & PG Colleges

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Peter David Raj Atham