POONAM SHARMA
Banking Operations Professional
Jaipur
Summary
Sr. Process Associate handling investment and capital market transactions, IRA and non-IRA account requests, and account maintenance with SLA discipline. Reviews client documents, processes one-time and recurring distributions, and completes MoneyLink setup, modifications, and bank verification with high accuracy. Resolves rejected transactions and coordinates with internal teams to keep complex operations moving smoothly.
Overview
11
11
years of professional experience
Work History
Sr. Process Associate
INFOSYS BPM
02.2025 - Current
- Processed investment and capital market transactions, ensuring accuracy within defined SLAs to support client satisfaction.
- Handle IRA and Non-IRA account requests and related documentation.
- Process one-time distributions, recurring distributions, and account maintenance requests.
- Review and validate client documents before processing transactions.
- Process MoneyLink (ACH/EFT) setup, modifications, and bank account verification.
- Investigated and resolved rejected or failed transactions, minimizing disruptions to client accounts.
- Ensure compliance with company policies and regulatory requirements.
- Maintain high accuracy while processing financial transactions.
- Coordinated with internal teams to address and resolve operational issues, enhancing overall workflow efficiency.
- Support continuous process improvement and deliver excellent client service.
Sr. Insurance Associate
METLIFE GOSC (Global Operations Support Center) Pvt. Ltd.
06.2022 - 05.2023
- Executed reconciliation and release of broker commissions, ensuring accurate adjustments to broker assignments and commission structures based on requirements, while also managing bank-related functions like reissuing checks and adjusting suspense payments.
- Reconcile Wrong Entries Implementation In The New Group Of Customer In System And Assigning The Initial Broker.
- Implemented reconciliation of incorrect entries for new customer groups in the system, assigning initial broker contacts to streamline processes.
- Job involved reconciliation and releasing the broker commissioners reconciled and changing the broker and its commissions as per requirements accordingly release commission handling and cleaning bank related functions like ressuie check and adjusting suspense payments and reporting part.
- Changed or removed broker assignments based on requirements.
- Supported banking functions by processing cheque applications for cleaning and adjusting suspense payments, ensuring timely resolution of related queries.
- Handling Clients Emails And Providing Timely Response
- Processing The Transaction With 100% Accuracy And Within 5 Working Days To Meet The Sla.
Process Developer
GENPACT India Pvt. Ltd.
03.2021 - 06.2022
- Prepared and processed loan documents assigned by bankers, ensuring accuracy and adherence to SLA timelines.
- Verified Customer Identity, Loan Documents And Supporting Records To Ensure Compliance With Bank Policies.
- Managed Customer Loan Applications And Maintained Accurate Documentation Throughout The Loan Process.
- Coordinated With Bankers, Customers, And Internal Teams To Resolve Documentation Issues.
- Coordinated with bankers, customers, and internal teams to effectively resolve documentation issues.
- Performed quality checks to verify accuracy and compliance with regulatory requirements.
Process Associate
EXL Services Pvt. Ltd.
10.2017 - 03.2021
- Supported Canada And US-Based Customers For Accounts Receivable And Payment-Related Queries Through Email And Chat.
- Following The Cash App Process On All Manual/Electronic Remittances/ Incoming Payment Which Were Received Through Credit Card/ Lock Box / ACH Payments/
- Provided Support Regarding Account Adjustments, Short Payments, Disputes Deductions Refunds & Overpayment And Resolved Client Discrepancies.
- Managed unapplied payments and reconciled them to ensure accurate financial records.
- Processed Payment Through Bill Trust Software.
- Able To Communicate And Follow Up Effectively With The Customer And Account Directors Regarding Customer Accounts On A timely Basis.
- Documentation And Tracking Of All Received Customer Requests In The Crm Tool.
- Manage The Aging Of Unapplied Cash And Resolve It Promptly.
- Sending Documents To Customers & Request For Pending Payments.
Sales Officer
ICICI Bank
03.2015 - 10.2017
- Sold banking products including CASA, credit cards, mortgages, loans, and bancassurance, contributing to overall sales growth.
- Prospected and identified new leads, pitching suitable banking products to clients, enhancing client acquisition.
- Prospected And Identified New Leads And Pitched Suitable Banking Products To Clients.
- Strategized and implemented sales initiatives, achieving assigned sales targets and driving revenue for the bank.
Education
Bachelor of Arts - Arts
Shree Veer Balika College
Jaipur03-2011
Skills
Payment processing
Banking documents preparation
Client handling
Internal coordination
KYC remediation
Process documentation
Timeline
Sr. Process Associate
INFOSYS BPM
02.2025 - Current
Sr. Insurance Associate
METLIFE GOSC (Global Operations Support Center) Pvt. Ltd.
06.2022 - 05.2023
Process Developer
GENPACT India Pvt. Ltd.
03.2021 - 06.2022
Process Associate
EXL Services Pvt. Ltd.
10.2017 - 03.2021
Sales Officer
ICICI Bank
03.2015 - 10.2017
Bachelor of Arts - Arts
Shree Veer Balika College
Awards
EXL Service Excellence Performance., Genpact Silver bronze Award., INFOSYS BPM Spot Award., ICICI Bank Pan India top in Demat account.