Shivam Pahuja
Sahibabad
Summary
Passionate senior process associate with well-developed skills in data analysis, customer service, and problem-solving. Seeking an esteemed position in a reputed organization where knowledge and skills can be utilized for the betterment of an organization.
Overview
4
4
years of professional experience
Work History
Sr. Process Associate
GENPACT INDIA
NOIDA
04.2021 - Current
- Managed policy cancellations by reviewing requests, assessing applicable penalties or refunds, and communicating with policyholders to resolve any issues or concerns.
- Processed policy amendments, including coverage changes, endorsements, and policy holder information updates, ensuring accuracy and compliance with underwriting guidelines
- Contributed to the implementation of new processes and procedures to improve efficiency and effectiveness. Also, provided training for the same.
- Keeping track of Underwriter Accounts, including policy details, payment histories, and adjustments. This requires close interaction with the underwriting team to ensure accurate data is reflected in underwriting accounts.
- Ensuring timely payment of invoices and managing the payment schedule to meet deadlines and avoid late fees. Handling the receipt and processing of insurance premiums from the underwriter.
- Implementing controls to safeguard cash handling processes, such as verifying payment details and ensuring that cash handling procedures adhere to company policies, to prevent fraud or errors.
Education
BBA - Business Administration
Guru Gobind Singh Indraprastha University
06-2019
Skills
- Client Handling
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
- Good Communication and written skills
- Reporting and Business Insights
- Problem-Solving
- Accounts Payable
- Analytical Thinking
Accomplishments
- Received Spot Award for my performances.
- Received Bronze Award for my contributions for the work.
Timeline
Sr. Process Associate
GENPACT INDIA
04.2021 - Current
BBA - Business Administration
Guru Gobind Singh Indraprastha University
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