Ajay Sharma

• Actively worked for Pinterest and Airbnb.
• Work with clients to define data points, integration systems, and timelines. Identify and correct bad data, ensuring data integrity issues are escalated to the proper, responsible parties, addressing data issues at the source.
• Managed onboarding, extension, and offboarding processes for contingent workers.
• Provide support as needed to contingent workers, our staffing supplier partners, and client managers.
• This includes responding to inquiries, basic issue resolution, securing timecard submittals and approvals, and active data management.
• Developed proficiency in proprietary software Wand/Magnit and Workday.
• Prepare, review, and deliver a variety of reports for both internal and external stakeholders.
• Partner with the Program Support Operations leadership and internal PRO Client Services team to maintain Standard Operating Procedure (SOP) documentation in a way that ensures processes are documented for both personal use and cross-coverage as needed.
• Collaborated with Client Services team in check-in discussions to enhance client support.
• Maintained and updated data to ensure accurate worker records, including extensions, pay/bill rate adjustments, and cost center updates.
• Reduced time spent by consistently identifying areas to improve process efficiency and sustainability.
• Supervise workflows to consistently meet internal and client-related deadlines.
• Addressed issues and escalated them to appropriate departments within the PRO organization.
• Recommended strategic approaches for data integrations.
• Facilitated ad hoc client needs upon request.
• Implement best practices with in the team and handle the team data. Analyze, recommend, and influence overall strategy and roadmaps for data integrations
• Facilitated training sessions for new employees on company policies and procedures.

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Quality advisors' recruitment:

• To meet potential people in the natural market
• To persuade them to become advisors for RNLIC by explaining the benefits and remuneration by creak ng a win win situation
• To grow advisor base perpetually

Development of advisors:

• To regularly hold the meetings with Branch Manager for training advisors on various fronts
• To assist advisors in closing crucial sales call
• To work as a coach for the team of advisors
• Maintained the overall team data for detailed evaluation
• Taking ownership in data Extraction and data Manipulation from various data sources.
  Analysing the Risk percentage of a customer/Predicting customer behaviour.
  Auditing and doing quality checks, identifying opportunities to drive data analytics solutions

• Dealer Coordination
• Cold calling
• Quality control
• Risk management
• Team and RTA Management
• Worked closely with the organization data, to implement, integrate and rectify the data issues

• Planning and Defining Scope
• Activity Planning and Sequencing
• Resource Planning
• Developing Schedules
• Time Estimate
• Cost Estimate
• Developing a Budget
• Documentation
• Creak ng Charts and Schedules
• Risk Analysis
• Managing Risks and Issues
• Monitoring and Report ng Progress
• Team Leadership
• Strategic Influencing
• Business Partnering
• Working with Vendors
• Scalability, Interoperability and Portability Analysis
• Controlling Quality
• Benefits Realization

• B2C insurance solution's
• Direct Marketing and sales
• Daily DSR maintenance
• Cold calling