Ajay Singhal
Faridabad
Summary
Accomplished Branch Manager with a proven track record at Shriram Finance Ltd, enhancing customer satisfaction and loyalty through effective sales strategies and employee training. Skilled in CRM management and adept at fostering long-term client relationships, I have significantly expanded customer bases and improved service quality, demonstrating both strategic and interpersonal prowess.
Overview
11
11
years of professional experience
Work History
Branch Manager
Shriram Finance Ltd
New Delhi
08.2024 - 03.2025
- Supported outside sales force in servicing and obtaining new business.
- Developed strategies to increase customer satisfaction and loyalty.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Provided feedback on employee performance evaluations conducted by supervisors.
Relationship Manager
Turtlemint Insurance Broking
New Delhi
04.2018 - 07.2024
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Provided training sessions for colleagues on best practices.
- Maintained accurate records of all client interactions within the company's CRM system.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Assistant Branch Manager
Exide Life
Faridabad
04.2017 - 03.2018
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Analyzed market trends to identify opportunities for new business development.
- Maximized sales potential by training new members in improved sales strategies.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Sales Manager
HDFC LIFE
Gurgaon
07.2014 - 03.2017
- Executed strategic sales plans to expand customer base and revenue.
- Resolved customer complaints regarding sales and service.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Directed and coordinated products, services and sales activities.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Developed and implemented sales strategies to increase market share.
Education
B Com
Delhi University
New Delhi03-2006
12th
St Xavier School
New Delhi03-2003
Xth
Vaish High School
Rohtak03-2001
Skills
- Branch operations
- Customer service
- Sales strategy
- Employee training
- Performance evaluation
- CRM management
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Intermediate (B1)
B1
Marital Status
- Married
Address
- 153, 3rd Floor, Sector 19, Faridabad.
Timeline
Branch Manager
Shriram Finance Ltd
08.2024 - 03.2025
Relationship Manager
Turtlemint Insurance Broking
04.2018 - 07.2024
Assistant Branch Manager
Exide Life
04.2017 - 03.2018
Sales Manager
HDFC LIFE
07.2014 - 03.2017
B Com
Delhi University
12th
St Xavier School
Xth
Vaish High School
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