Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Awards
Timeline
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Ajay T. A

NEW DELHI

Summary

Highly motivated and results-driven Project Head with extensive experience in the telecom industry. Proven track record of successfully leading and delivering complex projects on time. Seeking a challenging role to utilize my strong leadership skills, technical expertise, and strategic thinking abilities to drive project success and contribute to organizational growth

Overview

2026
2026
years of professional experience

Work History

Project Head – Deliveries

ANONET
- Current
  • Led the successful execution of various projects, ensuring on-time delivery.
  • Managed a team of professionals, including project coordinators & engineers fostering a culture of high performance and accountability.
  • Developed project plans, timelines, regularly monitoring progress and implementing corrective actions as necessary.
  • Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
  • Coordinated with cross-functional teams, including engineering, operations, procurement, and finance, to ensure seamless project execution.
  • Prepared regular project status reports and communicated updates to senior management, highlighting key milestones, risks, and achievements.
  • Managed vendor relationships, negotiated contracts, and ensured compliance with contractual obligations.
  • Closely monitoring documentation to ensure compliance with the Department of Telecommunication (DoT).
  • Ensuring all processes and activities adhere to regulatory standards and compliance guidelines.
  • Streamlining project workflows to maintain alignment with compliance requirements.
  • Conducted internal checks to find and fix compliance issues.
  • Ensured timely submission of customer-related information to DoT, including subscriber verification and service details.
  • Communicated DoT guidelines and changes in regulations to clients and internal teams for smooth operations.
  • Assisted clients in understanding licensing terms, service quality benchmarks, and cybersecurity requirements mandated by DoT.
  • Supported clients in audits and inspections conducted by DoT, ensuring proper documentation and process adherence.
  • Helped clients navigate through DoT-related formalities, including permissions for infrastructure setup and network expansion.
  • Regularly updated clients on regulatory changes that impact their operations or service delivery.

Project Manager for Deliveries

World phone
09.2015 - 12.2021
  • Developed comprehensive project plans, timelines, and budgets, establishing clear project goals and deliverables in alignment with stakeholders' expectations.
  • Managed project scope, identified and mitigated risks, and proactively resolved project-related issues to minimize disruptions and maintain project progress.
  • Collaborated closely with cross-functional teams, including developers, designers, quality assurance, and business analysts, to ensure effective coordination and efficient project execution.
  • Tracked project progress, provided regular status updates, and prepared comprehensive reports for stakeholders, ensuring transparency and informed decision-making.
  • Conducted post-project evaluations, analyzing successes and areas for improvement, and implemented lessons learned to enhance future project outcomes.

FTTH SPOC for O&M

Sterlite Networks LTD
02.2014 - 09.2015
  • Timely Installation of FTTH Broadband Connection.
  • Maintaining SLA along with quality of Installation.
  • Deft in coordinating the team to deliver the required details in a timely manner there by maintaining good relationship with the corporate clients.
  • Proficient in cementing healthy relationship with clients (ISP’s) and rendering effective service with skills in escalating and closing the complaints within the stipulated time period.
  • Possess interpersonal, communication and organizational skills with demonstrated abilities in team coordination and customer relationship management.

Account Manager – Service/Collection Maintenance

Bharti Airtel Limited
01.2010 - 01.2012
  • Responsible for Post sales fixed line service support for top premium corporate accounts across Delhi & NCR
  • Efficiently enhanced the relationship with existing clients by paying multiple visits, etc.
  • Kept SLA more than 90% for assigned set of accounts.
  • Recognized for maintaining the complaints per 100 subs to the minimum for assigned set of accounts.
  • Responsible for CSMM score for my set of accounts.
  • Coordination with different departments to resolve voice complaints.
  • Encourage and train the subordinates and evaluate Team member's performance and offer counselling.
  • Providing backend support & offline/online resolutions to the corporate collection team and clients as well for enhancing collections.
  • Handling billing issues and resolving the same, by giving end to end resolution from sales coordinators.
  • Accountabilities:
  • Revenue Enhancement:
  • Monitor usage / ARPU of key accounts: Initiate Proactive plan Revisions Account Growth & Revenue Enhancement: As per Quarterly Targets Collation of Account wise MIS on Revenue & Growth Developing customized offerings for corporate, based on their usage needs.
  • Corporate churn:
  • To ensure customer retention & loyalty of the critical & high value corporate accounts through various proactive & reactive measures thus resulting in enhancing revenue through reduced churn & higher usage.
  • Health Check & CSAT:
  • Account Mapping & Penetration: List Decision makers & the Influencers of an account to be maintained
  • Service Resolution: To ensure speedy & accurate resolution for all service request, complaints, query through backend support.
  • Conducting User Meet, Account review & Service camp to gain greater insights into the key concerns of Users, initiatives based and developing on those insights.
  • Ensuring high CSAT rating from customers
  • Carry out various events for key corporates, Carry out service camps for key corporates
  • Customized gifts to be given across all tiers of key corporates.

Education

B.Com.(Pass) -

Intermediate -

CBSE

Matriculation -

CBSE

BCA -

IGNOU

BBA -

IGNOU

Skills

  • Project management expertise
  • Telecom industry knowledge
  • Leadership and team management
  • Stakeholder engagement
  • Problem solving and decision making

Languages

English, Hindi, Malayalam

Hobbies and Interests

Listening to Music, playing Cricket

Awards

Multiple awards & recognition from all the entities.

Timeline

Project Manager for Deliveries

World phone
09.2015 - 12.2021

FTTH SPOC for O&M

Sterlite Networks LTD
02.2014 - 09.2015

Account Manager – Service/Collection Maintenance

Bharti Airtel Limited
01.2010 - 01.2012

Project Head – Deliveries

ANONET
- Current

B.Com.(Pass) -

Intermediate -

CBSE

Matriculation -

CBSE

BCA -

IGNOU

BBA -

IGNOU

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