AJAY VAIRAMUTHU S
Madurai
Summary
Dedicated Production Support Engineer with over four years of experience in managing high-priority, business-critical, and time-sensitive issues in a rotational shift environment. Skilled in troubleshooting, root cause analysis, and ensuring operational efficiency. Strong communicator with proven ability to collaborate effectively within teams and across departments. Proficient in Manhattan WMi, AS400/iSeries, and SQL, with a strong aptitude for quickly adapting to and mastering new systems and tools.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consultant
NCS partners
07.2021 - Current
PKMS/AS400 Production Support Engineer | Major American Luxury Department Store (Client)
(Jan 2021 – Present)
- Delivered end-to-end production support for Manhattan WMi and AS400/iSeries platforms, ensuring uninterrupted Warehouse Management System (WMS) operations.
- Resolved 1,200+ incidents in ServiceNow, including P1/P2 critical issues, with strict SLA compliance and minimal business disruption.
- Managed incident, problem, and change processes to maintain operational stability and reduce recurring system failures.
- Collaborated with warehouse operations, upstream, and downstream teams to diagnose and resolve system issues, improving order fulfillment accuracy and reducing downtime.
- Created and tracked JIRA tickets for recurring issues, driving root cause analysis and long-term fixes.
- Conducted system testing, documentation, and process validation to meet client requirements and support knowledge transfer.
- Proficient in Aldon deployment tool for promoting code changes and implementing production fixes.
- Strong domain expertise in inbound and outbound WMS process flows with hands-on experience in production monitoring and job handling.
- Partnered with cross-functional teams to validate and optimize SQL queries for warehouse reporting, ensuring data accuracy and efficiency.
- Awarded Quarterly Performance Recognition for consistent delivery, problem-solving, and operational excellence.
Education
Bachelor of Technology - Electronics and communication engineering
Karunya Institute of Technology and Sciences
01.2020
Skills
- Languages: SQL, RPGLE, CL
- Tools: Manhattan WMi / PKMS, IBM i / AS400
- Production Support: Incident response and management, Root Cause Analysis, SLA Management
- Incident Management Tools: ServiceNow, PagerDuty, JIRA
Websites
Certification
IBM i (AS/400) Programming
LANGUAGES
Tamil
English
Timeline
Consultant
NCS partners
07.2021 - Current
Bachelor of Technology - Electronics and communication engineering
Karunya Institute of Technology and Sciences
Hobbies and Interests
Strength training and combat sports, Motorcycle riding and maintenance, Books and Films.