Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
Ajaykanth Rajamani

Ajaykanth Rajamani

Team Manager
Chennai

Summary

Result driven & team focused Project Management Professional with total experience of ~9 years. A diverse team player with Creative Thinking & Analytical skills with experience in leading multiple projects & teams worldwide.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Team Manager

Amazon India
Chennai
04.2020 - Current
  • Managed day-to-day operations comprising of ~35 ML Data associates including planning of resources, assigning tasks, quality control, tracking progress for service delivery and resolving issues
  • Program managed ASR (Automatic speech recognition) for Amazon Echo & Fire TV devices across APAC region (Project initiation, planning, development and performance management resulting in increase in device speech recognition accuracy from 85% to 92%)
  • Program managed Wake Word Automation for Amazon Echo & Fire TV devices across APAC region (Project owner, planning, development and performance management resulting in improving device accuracy to 98% success rate)
  • Program managed ML Data associate efficiency improvement program across IND site by identifying non-productive contribution leakage and identifying grey areas from data analysis
  • Communicated effectively within team and cross relationship customers (WFM, CPM, QA,IT etc.) file and track tickets and following up on blocks to productivity
  • Designed scorecard framework for ML data associates and quality YTD dashboards for stakeholder reporting
  • Identify and help implement process-related improvement using methodologies such as kaizen, six sigma, or lean
  • Addressed and resolved technical and operational concerns by working with team members and stakeholders
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements and interact with project stakeholders on regular basis to assess progress and make adjustments.
  • Driving several employee relations programs for Inclusion & Diversity, Fun Committee, Annual Bash, Site Support Squad, etc.
  • Supported hiring and training of new associates

ML Team Lead

Amazon India
Chennai
01.2019 - 04.2020
  • Developed dashboards for metrics and KPI's and OKR's to be presented to group of Stakeholders from UK, US, CA
  • Streamlined feedback mechanism by creating internal audit team in MAA and HYD
  • Increased productivity by 35% for operations team, introducing new feature and simplifying steps taken to process data
  • Developed and implemented blind pass auditing quality framework for audit team and bridged knowledge gap for labeling data sets
  • Analyzed and Implemented auto labeling mechanism for annotating 50+ words, resulting in 6 head count saving
  • Implemented quality framework to declassify which resulted in improving data quality from 91% to 96%
  • Trained 50+ full-time employees (FTEs) on wake word project, consistently achieving efficiency and quality targets
  • Successfully narrowed productivity gap from 11% to 5% across team of 60 employees.

ML Data Associate II

Amazon India
Chennai
10.2017 - 01.2019
  • Mentored and coached junior team members, conducting regular assessments to identify knowledge and skill gaps
  • Orchestrated monthly staff meetings, introduce process improvements, and align team with shifting business priorities
  • Conducted in-depth analyses of friction rate in AI models within Indian market of Advanced interest queries from 25% to 75%
  • Spearheaded pivotal project for Alexa Local Information, achieving significant 9% reduction in AI response failure rates
  • Oversaw team performance metrics, conducting evaluations and managing under-performers with appropriate measures.

ML Data Associate I

Amazon India
Chennai
02.2015 - 10.2017
  • Meets business metrics and goals, i.e., SLA, production, and quality targets
  • Follows SOP/guidelines or manager's instructions and ensures output is quality compliant
  • Contributes to project improvement and operational excellence ideas, as applicable
  • Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined SLA
  • Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules
  • Troubleshooting issues related to process and conduct root cause analysis.

Education

BE Information Technology - Information Technology

Rajalakshmi Engineering College
Chennai
08.2009 - 05.2013

Skills

Operations Managementundefined

Websites

Accomplishments

  • Pinnacle Award - For outstanding Team performance
  • Above & Beyond Award - For NHT Program Management
  • Extra Miler Award - For upskilling and delivering new workflows.
  • Star Performer - For maintaining highest production and 96% quality.

Timeline

Team Manager

Amazon India
04.2020 - Current

ML Team Lead

Amazon India
01.2019 - 04.2020

ML Data Associate II

Amazon India
10.2017 - 01.2019

ML Data Associate I

Amazon India
02.2015 - 10.2017

BE Information Technology - Information Technology

Rajalakshmi Engineering College
08.2009 - 05.2013

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Ajaykanth RajamaniTeam Manager