AJAY KUMAR VELURU
Senior Customer Executive
Chennai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level senior customer service executive position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Senior Customer Service Executive
SBI CARDS AND PAYMENT SERVICES PRIVATELIMITED
Chennai
10.2021 - Current
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Evaluated interactions between associates and customers to assess personnel performance.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Senior Collection Executive
Concentrix
Chennai
11.2017 - 10.2019
- Collaborated on collection and dispute resolution issues.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established procedures for collection of past due amounts.
Collection Executive
First Source
Chennai
04.2015 - 10.2017
- Collaborated on collection and dispute resolution issues.
- Worked with legal resources and recovery teams to manage default issues.
Education
SSC - 10th
Jyothirmayee English Medium School
Nellore 03.2009 - 03.2010
Master Of Business Administration - Finance
Vikrama Simhapuri University
Nellore 04.2016 - 10.2018
Intermediate - MPC
Naarayana Juniour College
Nellore 03.2010 - 04.2012
Skills
Collection Experience
Timeline
Senior Customer Service Executive
SBI CARDS AND PAYMENT SERVICES PRIVATELIMITED
10.2021 - Current
Senior Collection Executive
Concentrix
11.2017 - 10.2019
Master Of Business Administration - Finance
Vikrama Simhapuri University
04.2016 - 10.2018
Collection Executive
First Source
04.2015 - 10.2017
Intermediate - MPC
Naarayana Juniour College
03.2010 - 04.2012
SSC - 10th
Jyothirmayee English Medium School
03.2009 - 03.2010
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