Excel
Hi, I’m
Ajay Singh Parihar
E-Commerce Expert
Gwalior
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
years of professional experience
3
years of post-secondary education
Work History
Professional IT Sol. Pvt LtdGwalior
Business Associate
07.2022 - 08.2023
Job overview
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Verified work aligned with service levels agreed and client requirements.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Enhanced customer experience using all omnichannel offerings.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Engaged with customers to build business relationships.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
Jaishree ExportsGwalior
Website Manager
01.2019 - 07.2022
Job overview
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Backed up or modified applications and related data to provide for disaster recovery.
- Troubleshot issues with websites and fixed scripting and use issues.
- Configured and purchased domains for websites.
- Trained support staff in site implementation, updating and maintenance procedures.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Jaishree ExportsGwalior
Graphic Design Assistant
01.2018 - 07.2022
Job overview
- Mentored junior designers and provided design guidance to improve standards of overall team output.
- Developed creative design for print materials, banners and signs.
- Edited and enhanced existing artwork and graphics.
- Self learn the software like Photoshop, Corel Draw according to company needs.
- Created digital image files for use in digital and traditional printing methods.
- Developed creative design for print materials, brochures, banners, and signs.
Jaishree ExportsGwalior
E-Commerce Specialist
06.2016 - 07.2022
Job overview
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Maintained working knowledge of company products, services and promotions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Established and maintained e-commerce website to promote and sell products.
- Tested website features and functionality for optimal performance.
- Implemented marketing campaigns to increase customer engagement and sales.
- Monitored trends in online retail to identify new opportunities for growth.
Education
Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalay
Bachelor of Arts from Running
03.2021 - 06.2024
Skills
Attention to Detail
Data Entry
Teamwork and Collaboration
Dependable and Responsible
Written Communication
Software
Photoshop
Corel Draw
Salesforce
Zendesk
Timeline
Business Associate
Professional IT Sol. Pvt Ltd
07.2022 - 08.2023
Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalay
Bachelor of Arts from Running
03.2021 - 06.2024
Website Manager
Jaishree Exports
01.2019 - 07.2022
Graphic Design Assistant
Jaishree Exports
01.2018 - 07.2022
E-Commerce Specialist
Jaishree Exports
06.2016 - 07.2022