Aditya Nishtala
Bangalore
Summary
ISB PGP co’21 and NITK B.Tech (ECE) graduate with 6 years’ work-ex in Product Management, Customer Success, and Data Analytics. Interested in structured problem solving via a data-driven approach
Overview
8
8
years of professional experience
Work History
Product Solutions Manager
Perfios Software Solutions
Bangalore
04.2023 - Current
- Client Facing KRAs: Customer Engagement & Adoption, Requirement Gathering/Solutioning, Pre-Sales
- Tech-team KRAs: Business Analyst, Product Owner, Project Management
- Prevented churn of large existing client via in-depth solutioning with client assessor/business teams via 2 in-person visits to Jakarta
- Improved benefit categorization accuracy from <30% to 85% via 1-year solutioning exercise
- Improved usage of 'Physician Form' report from 30% to 100% via in-depth requirement gathering
- Orchestrated go-live & Hypercare phase for a new client – via 3 in-person visits to Kuala Lumpur
- Resolved 60 customer issues during Hypercare on JIRA via i) coordination with internal tech team ii) customer education
- Delivered a custom benefit categorization solution (99% accuracy) via solutioning/alignment with client-side assessor & business teams
- Drove UI improvements in an FWA Audit portal to improve usage from sub 50% to > 80% for an Indian insurer
- Orchestrated PoCs for 3 clients (Converted 1 large standalone health insurer)
- Drove MIS standardization on kibana for all clients – set up Slack business alerts & dashboards
Product Manager
Perfios Software Solutions
Bangalore
04.2023 - 08.2024
- Owned and delivered new product initiatives to create new revenue streams for Perfios
- Drove set up of a self-serve API portal for > 500 long-tail clients generating ~ 2 cr revenue p.a.
- Defined end-to-end customer journey and wrote Product Requirements Document (PRD)
- Analyzed customer/API usage data to identify customer base to transition to self-serve portal
- Drove the end-to-end development of an eKYC solution in Malaysia ($ 9M TAM)
- Conducted Market Sizing Activity, wrote Product Requirements Document (PRD) & drove implementation
Product Growth Manager
Gupshup Technology
Mumbai
08.2021 - 04.2023
- Developed and implemented diverse growth strategies for domestic and international markets
- Operationalized customer analytics process to notify sales manager on INR 50 cr worth cross-sell/up-sell opportunities
- Analyzed causes/leading indicators of self-serve user churn in 4 regions; recommended solutions to reduce churn
- Identified high-growth customers in each region to protect against price-based churn
- Set up real-time unified data source to replace siloed department-wise databases which saved 60 man-hours per month
Consultant
Equifax Analytics
Bangalore
05.2018 - 04.2020
- Provided credit behavioural insights to over 40 financial institutions using descriptive/predictive analytics to improve their risk assessment
- Developed a text mining methodology (patent pending) to provide housing society-level credit insights using bureau address data
- Enabled Rs 100 cr revenue by ideating and implementing the first retail portfolio Tableau report post customer-research
- Saved 3 man-hours per report and eliminated the half-day customer wait-time by simplifying the post-sale data validation process
- Technical Tools – R, Python, SAS, SQL, Tableau
- Techniques – Text mining, NLP, Logistic Regression
Education
PGP - Management, Strategy and Leadership
Indian School of Business (ISB)
08-2021
B.Tech. - ECE
National Institute of Technology Karnataka Surathkal
05-2018
12th Standard -
Karnataka State Board
03-2014
10th Standard -
ICSE – Prakriya School
03-2012
Skills
- Requirement gathering
- Pre-sales solutioning
- Product management
- Data analysis
- Customer engagement
- API development
Timeline
Product Solutions Manager
Perfios Software Solutions
04.2023 - Current
Product Manager
Perfios Software Solutions
04.2023 - 08.2024
Product Growth Manager
Gupshup Technology
08.2021 - 04.2023
Consultant
Equifax Analytics
05.2018 - 04.2020
PGP - Management, Strategy and Leadership
Indian School of Business (ISB)
B.Tech. - ECE
National Institute of Technology Karnataka Surathkal
12th Standard -
Karnataka State Board
10th Standard -
ICSE – Prakriya School