Ajaz Ahmed. N

• Currently working on VM backups using Micro focus Data Protector tool with 10.70 version.
• Creating backup policies FS/Data base backups, scheduled backup jobs.
• Working with Microfocus team for DP cases - cell mangers issues.
• Health check of Storeonce device.
• Coordinating with Onsite Engineer (CE) and Support team for further trouble shooting on Storeonce device (HPE StoreOnce 4700, 52/5650 & 6500) if any issue occurred.
• Working on change task w.r.t decommission task/ADHOC backups request.
• Monitoring and troubleshooting backup related issues.
• Working with WINTEL/UNIX//DATABASE/Exchange Database team w.r.t backup issue.
• Performing all kind of restore as per the request (FS, Lotus notes and SAP restore).
• Troubleshooting drives/library related issues and coordinating with vendors.
• Any Backup Server outages such as Data Protector/Net backup down which would impact the daily Backup SLA, seeking help and communicate the issue to the ADM.
• Recovering the backups/replications jobs within the SLA.
• Backup media (tape) management.
• Performing ADHOC backups and restores.
• Creation of volume pools/Media pools, storage units/Devices and modifications of the same.
• Perform a health check on the media (tapes) and inform the tape management team to remove the bad/poor media from the library when ever require.
• Vault management (duplicating backup data to offsite storage).
• Coordinated the onsite engineers for tape management.
• Media management using HP command view tool.
• Monitoring Backups, critical alerts and non-availability of Medias are subjected to create ticket based on its severity.
• Performing trending of tickets on monthly basis and fixing frequent failure issues thereby reducing ticket count.
• Raising and implementing change requests as per requirement.
• Monitor the change management process with respect to hardware upgrades, databases and backups.
• Document the issues which have success RCA.
• Timely escalation of issues to higher level as and when required as per process.
• Raising Service Call/Problem tickets and assigning to appropriate resolver group.
• Preparing Daily and Monthly backup reports using Microsoft Excel Sheet.
• Worked for BSR report and recover the failed backups,backup failure tickets.
• Monthly once performing SAP restore activity.
• Worked with HPIT team, if any StoreOnce device issue.
• Check the utilization of VLS VLS9200 & B6200 storage utilization and work accordingly if high.
• Will work on Server Decommission request. Every Friday will re-cycle the services and clear hung sessions in critical Cell servers during maintenance window.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.

• Generate a report with DP services status on all the cell servers.
• Storeonce health check report that displays capacity utilization of al the StoreOnce.
• Running a strong health check report on daily basis, worked with automation team and generate report.
• Every month platform team will be updating patches on our media servers, worked with automation team and created script.
• Post patching activity we will run the script to restart the DP inet services on all our media services and it will generate data protector
• Services report.
• Automation for Server Restore in Microfocus Data Protector.
• To exclude files/folders from backup configuration (exclusion list).

• Conducted regular meetings with team to discuss issues, concerns and updates.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.· Working as team member in Systems Network and Engineer.
• Dept of DELL, maintaining and managing a domain of over 3000 Users.
• Hands-on experience on installations and up gradations of H/W.
• Servers include Data Servers, Exchange 5.5 Server, WINS Server, and DHCP Server etc.
• Troubleshoot NT 4.0, Windows LAN/WAN network-related issues, server administration including DHCP, TCP/IP, RAS, ISDN and NT User and Server Management.
• Managing Hardware and software support of all users.
• Provide high level functional and technical support to End Users with product implementations, upgrades, patches and fixes (client and Server) on DELL Optiplex GX110, 150, 260, 270 DELL Power Edge 2300, 2850, 4400, 6600.
• Manage the issuance as well as maintenance of IP addresses using TCP/IP and DHCP Protocols.
• Create, Delete, and Modify Windows NT4.0 Accounts.
• Test, install and maintain network computers and their peripherals.
• Software and hardware installation, maintenance and upgrades.
• Troubleshoot and coordinate the repair of all desktop computers.
• Tape Management for the Dell Centre.
• Day to Day backup of servers using Networker.
• Provide desk-side support for users by way of Help Desk trouble tickets.
• Help Desk Trouble tickets managed by Remedy Ticketing System.

• Produced monthly reports using advanced Excel spreadsheet functions.
• Used statistical methods to analyze data and generate useful business reports.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Utilized data visualization tools to effectively communicate business insights.
• Maintaining and developing of Database and providing the information of various Electronics and Electromechanical Components of various manufacturers.
• Being a part of i2 –Technologies Database group responsible for accuracy and completeness of component information, the work includes reviewing part number specifications and parameters of various Electronics components such as IC and Discrete (which involves package dimensions), Passive Components and Electromechanical devices. Update them in the database for the fortune customers such as IBM, LUCENT, SAMSUNG, and BRITISH AEROSPACE etc.

Maintaining and developing of Database and providing the information of various Electronics and Electromechanical Components of various manufacturers.

• Servicing of MARR Systems (Multi Access Radio Receiver) Scheduling the job and meeting the regular targets in quality and quantity vise, Systems: 4/36 (4 channels & 36 Subscribers) & 2/15 (2 channels & 15 Subscribers).
• Resolved customer complaints in prompt, polite and professional approach.
• Diagnosed and resolved machine operation variations and equipment problems.
• Completed preventive maintenance on machines to enhance production and maintain quality.
• Performed troubleshooting and repair for complex electrical equipment.
• Provided comprehensive training to junior engineers, fostering professional development within the team.

• Servicing of BPL make EPBAX Systems (401, 803, 1204 & 1606)
• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
• Increased client retention, delivering exceptional customer service during on-site support.
• Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.