Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Certification
Languages
Timeline
Ajeet Singh

Ajeet Singh

Summary

Professional Agile Project Manager with almost 14 years of total experience in Telecom-IT, Insurance sector, includes 6 years as Delivery/Project Manager. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Resourceful Project Manager 5 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles and budget. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Overview

14
14
years of professional experience
8
8
Certification

Work History

Project Manager– Salesforce/Vlocity Practice

K2 Partnering Solutions
02.2024 - Current
  • Working as Salesforce Project Manager(Onshore) for B2B Commerce Cloud/Sales Cloud
  • Working on Salesforce Commerce Cloud B2B for Nxtra, IOT
  • Being in Scaled agile framework participated in all agile ceremonies with build teams.
  • Handling development team + QA +DevOps ( 27 peoples) to delivery for automation process of Data center allocation to customers and charging accordingly.
  • Handling Projects of B2B transformation including EPC track, CPQ track & OM-PM track, Hypercare, Day2 enhancement, Integration track
  • Handling Integration of Salesforce with Gloo with inbound/outbound API connectivity
  • Handling resource staffing, utilization and processes to adhere during project delivery
  • Prepare Gantt chart, WSR report, steerco
  • Defined and implemented a structured way of managing opportunities involving client meeting / solution pitch / presentation and so on

Project Manager– Salesforce/Vlocity Practice

IBM India Pvt Limited
10.2021 - 02.2024
  • Worked as Salesforce Project Manager for Large US Telecom and Zurich Insurance account
  • Worked on Salesforce Experience cloud with MuleSoft integration, CPQ, Commerce Cloud
  • Worked on Salesforce sales cloud for Lead to opportunity
  • Being in Scaled agile framework participated in all agile ceremonies with build teams.
  • Handled development team(15 peoples) to delivery new portal on Service cloud.
  • Handled resource staffing, utilization and processes to adhere during project delivery.
  • Defined and implemented a structured way of managing opportunities involving client meeting / solution pitch / presentation and so on

Project Manager- Salesforce/Vlocity Practice

Tata Consultancy Services
11.2020 - 10.2021
  • Worked as salesforce industries feature lead (Vlocity Platform) for EPC and O2A tracks in Telefonica Germany account.
  • Being in Scaled agile framework participated in all agile ceremonies with build teams.
  • Connected with Scrum masters regularly to have updates on Scrum board.
  • Tracked epics and stories in Jira and helping build team to unblock any impediments at program level specifically with 3rd party vendors.
  • Handled and delivered product like MS-365, MDM & SDWAN.
  • Proactively manage increment changes in project scope, identify potential threats and efforts required for development and testing.
  • Managed defects, risks, issues, dependencies – during Development and Testing
  • Reported progress to stakeholders on monthly and weekly basis.
  • Handled around 50 resources including SA (s) , Developers, Testers, BA(s) and SM(s).

Technical Delivery Manager- Salesforce/Vlocity

Tech Mahindra
05.2019 - 11.2020
  • Sales cloud(L2O) and service cloud delivery and integration with fx system for billing
  • Involved in discussion with cross functional design team and Architects for the integration with other applications
  • Daily connect with client and internal stake holders with the update and status of project
  • Managed defects, risks, issues, dependencies – during Development and Testing.
  • Sprint planning and managed development of items within the sprint
  • Adhere to release calendar and highlighter potential blockers to stakeholder timely.

Assistant Manager

Idea Cellular Ltd
09.2016 - 04.2019
  • Development for Ericsson Charging System and PCRF
  • Configuration and Verification of Rating Plans (Tariff) for Idea prepaid products on CS 5.0 platforms.
  • Integration of OCS with other network components.
  • Project and make the Nodes live from scratch
  • Perform UAT before go-live

Senior Engineer

Ericsson India Pvt Ltd
05.2013 - 09.2016
  • Development of Ericsson Charging System to Bharti-Airtel.
  • Ensures smooth Handover of Charging System 5.0 Nodes from Project to BackOffice.
  • Interacting with Bharti-Airtel & Network Operations Team for Resolving Network Related Issues
  • Ensure Resolution of All Trouble Tickets in Service Level Agreements.
  • Interacting with 3rd Parties like Wipro Infotech & HP for various Hardware Related Issues.
  • Working on CRs within SLA timelines.

CSE – Customer Service Executive

Infotronix Channel(Contractual for Wipro Info Tech)
09.2012 - 04.2013

System Installer

Avion Systems Pvt Ltd
02.2011 - 08.2012

OMCR co-ordinator

Aster Systems Pvt Ltd
09.2010 - 01.2011

Education

B.Tech -

WBUT
2010

Skills

  • Sales Cloud, Commerce Cloud Salesforce
  • FSL, LWC, Apex, API
  • Project Delivery, Project Planning, Sprint Planning, Team Management
  • CRM, Order Manager, Customer Experience, Billing
  • Telecom BSS , OSS, eTOM
  • Matrixx OCS, Ericsson Charging System, SAPC
  • Able to read JSON, XML structure/documentation
  • UML Diagrams (Sequence, Component Architecture, ER, etc)
  • File based, Web-Service based, and Messaging Based Integration
  • FTP, REST/SOAP, Queue Concepts
  • Google APIGEE platform, GITHUB, JIRA, Confluence
  • TMForum standards and Open API
  • SHARED ARCHITECTURE Process
  • Swagger, YAML, and postman
  • SQL, object data model
  • Coordination, communication, and problem-solving skills
  • ITIL Service Management practices
  • IT service provisioning in the telecommunication industry

Personal Information

  • Passport Number: Z2637755
  • Date of Birth: 02/15/87
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Awards

  • Got 2 awards in IBM Q3 (Dec-22) for individual performance and team player.
  • Pat on Back Award” in Tech Mahindra Q2(2020) & (2019) for leading team and readiness for transition.
  • Best Team Award” in Tech Mahindra (2019) during transition from IBM to TechM.
  • Best Team leading award for load balancing of traffic in Idea Cellular Ltd in 2018
  • Power AWARD” in Ericsson (2015).
  • Internal & External-Clients appreciation for delivering projects successfully.

Certification

Salesforce Certified Business Analyst

Salesforce Certified AI Associate

Salesfore Certified Administrator

Salesforce Certified CPQ Specialist

ITIL v4 Foundation

Matrixx OCS Operations Specialist Certified (5101)

Matrixx OCS Pricing Specialist Certified (5101)

Matrixx OCS Installation Specialist Certified (5101)

Languages

English
Hindi
Bengali

Timeline

Project Manager– Salesforce/Vlocity Practice - K2 Partnering Solutions
02.2024 - Current
Project Manager– Salesforce/Vlocity Practice - IBM India Pvt Limited
10.2021 - 02.2024
Project Manager- Salesforce/Vlocity Practice - Tata Consultancy Services
11.2020 - 10.2021
Technical Delivery Manager- Salesforce/Vlocity - Tech Mahindra
05.2019 - 11.2020
Assistant Manager - Idea Cellular Ltd
09.2016 - 04.2019
Senior Engineer - Ericsson India Pvt Ltd
05.2013 - 09.2016
CSE – Customer Service Executive - Infotronix Channel(Contractual for Wipro Info Tech)
09.2012 - 04.2013
System Installer - Avion Systems Pvt Ltd
02.2011 - 08.2012
OMCR co-ordinator - Aster Systems Pvt Ltd
09.2010 - 01.2011
WBUT - B.Tech,

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