AJENDRA AGRAHARI
Store Manager
Pune
Summary
Goal-oriented Store Manager with 12+ years of experience in retail management.Skilled in implementing effective strategies to increase sales, improve customer satisfaction, and optimize operational efficiency. Adept at leading and motivating diverse teams to achieve company objectives. Seeking an opportunity to utilize my strong leadership abilities and proven track record to drive business growth and exceed performance goals
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
SR. STORE MANAGER
Dealskart Online Service Pvt Ltd
Pune
08.2019 - Current
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards Report on buying trends, customer needs, profits etc
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Stocks - Responsible for stock selling and
- Made key decesions about stock level and stock control
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Add- on Work Location and catchment analysis of new upcoming stores expansion
- Market catchment analysis.
- Be a shining example of well behavior and high performance
- Led team and motivated the
- Store team to increase Sales and ensure efficiency
- And Responsible of P&L.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
STORE MANAGER
Reliance Vision Express
Pune
05.2014 - 08.2019
- Assessing the Business target and developing strategies to meet those
- Target With Proper team management
- Guiding & Motivating team to give their best with maximum results
- Leading Organizing Campaigns; ensuring speedy resolutions grievances to maximize customer satisfaction levels
- Building excellent relations with customer to generate avenues for further business
- Facilitating smooth depot operations by maintaining adequate stock levels as per the market demand & Sales planing, undertaking stock audit for ensuring zero dead & damaged products at all depots
- Monitoring the performance of team members to achieve corporate goals; conducting regular training for team members to enhance their skills & productivity.
- Brand Awareness & information passout.
- Organised Camp With Bank & It companies.
- Planning & activities in housing societies for better footfall.
- Catchment analysis.
- Location & Catchment analysis of new upcoming Stores.
STORE MANAGER
Optica World
06.2012 - 04.2014
- As Optical Managers, we manage the operation of the store
- We supervise the optical staff and keep the store profitable
- We participate in hiring, coaching, developing, and evaluating staff
- We work directly with customers to help meet their eyewear needs
- We take and record measurements and adjust and fit eyewear
- We check that finished eyewear meets optical standards and customer requirements
- We manage a team of Opticians
- We give and receive feedback and hold ongoing development conversations
- We implement retail experience programs that increase customer loyalty and engagement
- We anticipate staffing needs and oversee Optician Apprentice Program participants
- Core tasks: support general store systems oversee inventory databases and business operations drive sales, ensure effective merchandise presentation direct and guide Associates on proper Customer service approaches ensure Customer needs, issues, and complaints are successfully resolved oversee the implementation of community outreach programs ensure compliance with Company and legal policies, regulations, and procedures
SALES EXECUTIVE
Ben Franklin
04.2011 - 05.2012
- Identifying new customers via networking, and other lead generation techniques
- Handling problems and issues as and when they arise
- Maintaining a healthy relationship with the existing and new clients
- Developing and planning various sales activities
- Researching on competitors' products, prices, and their marketing insights
- Maintaining technical knowledge by attending conferences and workshops.
Education
Graduation - Finance & Marketing
G.D Binanni College
01.2006 - 04.2009
PGDBM - FINANCE & Marketing
Vishwakarma Institute Of
Management
01.2009 - 04.2011
Skills
Team orientation
Inventory management
Product development
Budget development
Business Development
Multitasking Abilities
Flexible and Adaptable
Training and Development
Accomplishments
- 2022 to Till Date: - Handled JM Branch (High Street) , Pune Of Dealskart Online ( John- Jacobs) Increased Revenue by 200% ( Increased Revenue from 7 Lakh to 19 Lakh every month by working on conversion and cross sale) and controlled Shrinkage below 0.30% of Revenue.
- 2022-23: - Received Pan India Best Store Manager Award at Dealskart Online (John - Jacobs) .
- 2019-20: - Received West Zone Best Store Manager Award at Dealskart Online ( John - Jacobs).
- 2019-20: - Handled Phoenix Mall Pune, Pune of Dealskart Online ( John - Jacobs) increased revenue from 8 lakh to 15 Lakh every month by working on conversion and cross sale and controlled Shrinkage below 0.50% of Revenue.
- Received Best Manager Award for highest comp growth contribution in Every Year at Reliance Vision Express.
- 2015-18: - Handled Bibwewadi Branch, Pune of Reliance Vision Express and Make it profitable Store from EBITA negative ( Increased Revenue from 5 Lakh to 10 Lakh Every month by working on conversion and cross sale . And controlled Shrinkage below 0.05% of Revenue.
- Organized Eye Check up activities at Corporate and Societies in Catchment area to increase the customer data base and Revenue.
- Exhibited Skills in driving sales by best use of the offers provided by the company that Increased Revenue.
- 2012: - Best Employee of the Award received at Ben Franklin.
Timeline
SR. STORE MANAGER
Dealskart Online Service Pvt Ltd
08.2019 - Current
STORE MANAGER
Reliance Vision Express
05.2014 - 08.2019
STORE MANAGER
Optica World
06.2012 - 04.2014
SALES EXECUTIVE
Ben Franklin
04.2011 - 05.2012
PGDBM - FINANCE & Marketing
Vishwakarma Institute Of
Management
01.2009 - 04.2011
Graduation - Finance & Marketing
G.D Binanni College
01.2006 - 04.2009