Ram Kumar Gautam
Manager Retail Operations (Apparel Retail Industry, Fashion & Sports Footwear, CDIT Retail)
Delhi
Summary
Enthusiastic Store Manager offering over 14 years of experience in retail management. experienced in ( Apparel, Footwear & CDIT retail) Hardworking team leader, trains and guides staff to develop advanced-level product knowledge. Enthusiastic about exceeding sales goals and helping businesses to thrive. Adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Sr. Store Manager
Reliance Digital, Largest CDIT
08.2018 - Current
- Handling 13500 SQFT of space, with revenue of 40cr annually)
- The goal is to establish and scale up store business through expansion and operations excellence
- Responsible for Top line & Bottom-line achievement
- Responsible for in store merchandising by ensuring 100% compliance & Planogram, Merchandising & Ticketing
- Day to day sales monitoring, inventory overview, P&L management and many such activities being the core responsibilities
- Planning and initiating, execute changes to improve store performance on all KPI'S
- Review account sale, Trade-in and inventory health check report on weekly basis to avoid any discrepancy
- Responsible for recruiting the “Right” candidate for the job and supporting HR in the recruitment process
- Track performance for of all team members and recognizes best performers on regular basis
- Maintain store performance by coaching, counselling, motivating, monitoring to store people
- Mock audits to be conducted to ensure compliance on all SOP's
- Ensure Gaps identified in SOP & internal audits to be fixed and complied in future.
Asst. Store manager
Croma a TATA Enterprise
01.2015 - 07.2018
- (Handled 11000 SQFT of space, with revenue 25-30cr annually)
- Ensure all areas of operational activity and drive sales and profitability through the performance and development of ADM'S
- Identify, create and manage the execution of store business plans to drive store KPIs and maximize business opportunities
- Monitor services standards & ensuring high customer engagement and satisfaction
- Implement 10 feet rule, greet every customer who comes within a 10 feet radius of staff
- Ensure 100% GUEST sales process implementation and compliance
- Daily review and follow up on complaints resolution as per SLA
- Take corrective actions based on customer feedback on NPS
- Ensure 100% Ushering & Revers- ushering to all the customer through “Greeter Roaster”
Store manager
MURJANI GROUP
01.2013 - 12.2014
- One of the premium apparel brands)
- Key Account Management
- Reporting to the Regional operations Manager
- Achieving store targets as given by company
- Personally, available to all customers to communicate and identify their needs and address their questions & concerns
- Assisting in executing physical inventories by scheduling and overseeing the inventory Process in store and in warehouse
- Maintaining high merchandising values that reflect the organizational image by being creative, Professional and expressive
- Weekly and monthly reports
- Visual merchandising according to company norms
- Competitor activities analyses
- Team Management
- Monitoring & motivating the sales staff & ensuring quality deliverables at the counter
- Provide motivation & training to the sales executives for ensuring optimum performance
- Keeping a close check on the stock & ensuring adherence to the norms of the company.
Store manager
Adidas India PVT LTD
01.2011 - 12.2012
- Reporting to the Area sales Manager
- Personally, available to all customers to communicate and identify their needs and address their questions & concerns
- Assisting in executing physical inventories by scheduling and overseeing the inventory process in store and in warehouse
- Maintaining high merchandising values that reflect the organizational image by being creative, Professional, inviting and expressive.
Asst. Store manager
Tresmode, Kavis fashion pvt.Ltd
12.2008 - 12.2010
- Achieve sales target of the store
- Train the sales staff for having maximum conversion
- To raise indents and keeping the stock & cash records
- To ensure satisfactory service to customers & answer customers enquires, deal with complaints and continuously business
- Attending the training programs provide the organized by the company.
Education
MBA - Masters in Retail Operations Management
NMIMS
NMIMS 04.2001 -
BBA -
Sikkim Manipal University
Intermediate -
K.S Inter College
Matriculation -
R.B. Inter College
Skills
- Retail industry expertise
Accomplishments
- Awarded as 'Performer for CEO CLUB ' in Reliance Digital in the year 2019, Successful achieved target of top line as well as for bottom line continue for the six months in first half in the year 2019.
- Best Store manager for selling Highest OWN Label products in the region for the period of 2021-22
- Improved [NPS & GMR] reviews by successfully handling customer complaints and implementing monthly staff training.
- Best ASM Accessories contribution in the region for the period of 2015-16 (Croma zip stores)
Languages
Hindi, English
First Language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Store Manager
Reliance Digital, Largest CDIT
08.2018 - Current
Asst. Store manager
Croma a TATA Enterprise
01.2015 - 07.2018
Store manager
MURJANI GROUP
01.2013 - 12.2014
Store manager
Adidas India PVT LTD
01.2011 - 12.2012
Asst. Store manager
Tresmode, Kavis fashion pvt.Ltd
12.2008 - 12.2010
MBA - Masters in Retail Operations Management
NMIMS
04.2001 -
BBA -
Sikkim Manipal University
Intermediate -
K.S Inter College
Matriculation -
R.B. Inter College
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