Dharmendra Kumar Jangir
Retail Store Manager
Jaipur
Summary
Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
2
2
Languages
4
4
Certifications
9
9
years of professional experience
Work History
Store Manager
Titan Company
Jaipur, India
11.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Lenskart Solutions Private Limited
Jaipur, India
06.2021 - 11.2024
- Maximizing profitability and setting or meeting sales targets, including motivating staff to do so.
- Dealing with customer queries and complaints.
- Maintain all KRAs and KPSs (Sales, NPS, Returns, attrition, and audit).
- Generated repeat business through exceptional customer service.
- Taught staff to deliver outstanding customer service through strong training programs and ongoing mentoring.
- Trained and supervised a team to deliver on store sales targets.
- I briefed the team on product and promotion changes to support upselling.
- Completed audits and risk assessments to achieve regulatory compliance.
- Prepared sales reports and reconciled accounts with strong financial management skills.
Retail Sales Executive
Lenskart Solutions Private Limited
Jaipur, India
01.2019 - 06.2021
- Lenskart is one of the fastest growing eyewear company.
- Identified in-store merchandising opportunities, heightening product visibility and brand engagement.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Produced clean, error-free newsletters and social media posts to share current sales information.
- Participated in continuous product development training to maximise sales potential.
- Followed the all KRA ( Sale, NPS, Return )
- Delivered quality service with friendly and professional demeanour.
Sales Executive
Vodafone Mobile Service Pvt. Ltd.
Jaipur , India
08.2017 - 11.2018
- Responsible for providing query resolution regarding postpaid connection.
- To convince prepaid users to get postpaid connection or to convert prepaid number into postpaid.
- Work to close web request for postpaid connection with proper resolution within specified TAT.
- Coordinate with concern department like VS/VMS/DST team for the closer of postpaid lead.
- Used open-ended questioning to understand customer needs and recommend appropriate products.
Education
Bachelor of Arts -
University of Rajasthan
Jaipur, RJSkills
Results-based leadership
Inventory control
Sales management
Team Management
Retail industry expertise
Sales KPI management
MS Excel
Certification
Father's Name : Mr Kajod mal
Interests
Play Cricket
Watching Movies
Timeline
Store Manager
Titan Company
11.2024 - Current
Store Manager
Lenskart Solutions Private Limited
06.2021 - 11.2024
Retail Sales Executive
Lenskart Solutions Private Limited
01.2019 - 06.2021
Sales Executive
Vodafone Mobile Service Pvt. Ltd.
08.2017 - 11.2018
Bachelor of Arts -
University of Rajasthan