Ajinkya Anil Salvi

• Cultivated key client relationships, resulting in profitable agreements and partnerships.

Conducted market research to identify emerging trends and opportunities for strategic decisions.

• Developed strategic partnerships with industry stakeholders to enhance market presence.
• Analyzed market trends to uncover new business opportunities and growth areas.
• Facilitated negotiations with clients to secure long-term contracts.
• Presented business proposals to executive leadership for informed decision-making.
• Utilized change methodologies to drive sales growth and improve productivity.
• Managed expenses, budget, and overhead, enhancing profit margins and optimizing product turns.

• Researched and recruited new business relationships to identify collaborative solutions.
• Coordinated with external partners, including SMEs, community members, and schools.
• Generated periodic reports featuring data analysis and actionable recommendations.
• Provided coaching and mentoring to a team of over 20 ISEs for performance enhancement.
• Analyzed market trends to guide strategic planning and decision-making processes.
• Led annual budget planning for each department based on projected sales volumes.

• Led team of over 50 ISEs to meet targets and train new members on Data Science, ML, and AI.
• Managed project timelines and resources for timely course launches.
• Provided leadership during organizational changes and crisis situations.
• Recruited and hired qualified candidates for open positions.
• Established processes to enhance organizational workflow efficiency.
• Created monthly operational performance reports for senior management.
• Conducted performance evaluations, providing feedback and coaching for team development.

• American Express, soft collections, and 1st party collections for inbound and outbound calls.
• Managed customer accounts and processed transactions efficiently.
• Resolved customer complaints courteously and efficiently.
• Sold or recommended products or services to suit client needs.
• Met or exceeded customer service metrics by providing excellent customer support.

• Achieved high retention rates through effective sales and upgrades for UK customers.
• Executed renewals of phone and SIM contracts, successfully upselling additional handsets and insurance.
• Enhanced quality control processes to minimize downtime and maximize revenue generation.
• Surpassed service goals by applying best practices in customer service and employee management.

• Identified and researched opportunities in emerging and existing markets.
• Prepared and delivered compelling pitches to attract potential clients.
• Collaborated with hiring managers to define recruitment needs and specifications.
• Conducted initial phone interviews to evaluate candidates' skills and qualifications.
• Developed relationships with hiring managers to align on preferences and requirements.
• Managed full-cycle recruiting processes for managerial and executive-level positions.

• Catered to UK customers, managing inbound sales and upgrades for Sky TV service.
• Resolved customer complaints using effective problem-solving techniques.
• Established strong customer relationships by delivering expert product and service advice.
• Surpassed sales goals through successful implementation of targeted marketing strategies.

• Executed issuance, amendments, and payments for US clients with precision.
• Processed customer transactions efficiently through internal banking systems.
• Ensured confidentiality while handling sensitive customer information.
• Tracked non-compliant forms to facilitate timely resolution.