Open To Work
AJISH SIMON
Bangalore
Summary
Dynamic Senior Service Delivery Analyst with over 8 years of expertise in HR operations across North America and APAC regions. Skilled in payroll management, recruitment coordination, and compliance with labor regulations, achieved Fast-Track Promotion and multiple awards for outstanding leadership at Accenture. Known for optimizing HR processes through Root Cause Analysis and fostering a collaborative team environment. Ready to leverage proven skills to enhance employee engagement and operational success in a Global HR Operations Lead role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead - HR Operations
Accenture
Bangalore
02.2016 - 09.2025
- Delivered comprehensive HR operational support for North America and APAC regions, catering to large, diverse employee populations.
- Facilitated recruitment processes by coordinating interviews, managing offer workflows, onboarding tasks, and orientation programs.
- Resolved payroll and compensation issues by addressing employee pay discrepancies, answering benefits inquiries, and processing annual bonuses in collaboration with global payroll teams.
- Oversaw leave management and time reporting, ensuring adherence to organizational policies and regional employment standards.
- Maintained precise employee records and ensured data integrity within Workday, SAP, and ServiceNow systems.
- Administered employment eligibility processes, ensuring compliance with U.S. I-9 regulations and liaised with immigration support teams.
- Directed a team of HR Service Delivery Analysts, optimizing daily operations, managing workload distribution, and enforcing quality assurance protocols.
- Executed Root Cause Analysis (RCA) to identify process deficiencies and implemented performance scorecards to enhance service delivery outcomes.
- Guided and developed team members to bolster HR knowledge, customer service skills, and consistency in performance.
- Collaborated with stakeholders to address escalations and guarantee timely, compliant HR service delivery.
- Initiated and supported employee engagement and well-being programs, promoting inclusion, morale, and retention.
- Contributed to a positive, respectful, and service-oriented team culture that aligns with organizational values.
- Achieved Fast-Track Promotion to Senior Service Delivery Analyst.
- Honored with Star of the Month, Encore Award, and Lifesaver Award for exceptional performance and leadership contributions.
Education
Bachelor's Degree - Human Resources Management
Reva University
01-2015
Skills
- HR Operations
- Shared Services Delivery
- North America Payroll
- Compensation Support
- Talent Acquisition
- Campus Hiring
- Early Careers Hiring
- Employee Onboarding
- Background Verification
- Leave Management
- Time Management
- Policy Compliance
- Immigration Support
- Employment Eligibility Support
- US I-9 compliance
- Team Leadership
- Coaching
- Performance Support
- Employee Engagement
- Wellbeing Initiatives
- HR Analytics
- RCA
- Performance Reporting
- Workday
- SAP
- ServiceNow
- Advanced MS Excel
- PowerPoint
- Root Cause Analysis
- Employee Relations Support
- Policy Interpretation
- Collaborative Leadership
- Coaching Skills
- Communication Skills
- Analytical Skills
- Solutions-Driven
- Trusted Advisor
- Continuous Learning
- Adaptability
- Written Communication
- Verbal Communication
- Attention to Detail
- Confidentiality
- Data-Privacy Awareness
- Compliance Management
Languages
English
Certification
Jasper AI Certified
Master of ChatGPT Certified
AI FOR BUSINESS OPERATIONS Certified
Master of ChatGPT Certified
AI FOR BUSINESS OPERATIONS Certified
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₹800000/yr - ₹2000000/yrTimeline
Team Lead - HR Operations
Accenture
02.2016 - 09.2025
Bachelor's Degree - Human Resources Management
Reva University