Ajit Kumar
Kotputli
Summary
Dynamic banking professional with extensive experience at Bandhan Bank Ltd., excelling in operations management and business development. Proven track record in driving profitability and compliance while enhancing customer relationships. Adept at leading teams and implementing effective sales strategies, resulting in significant growth in CASA and fee income.
Overview
15
15
years of professional experience
Work History
Branch Head
Bandhan Bank Ltd.
Kotputli
07.2022 - Current
- Leading a team of 10+ members and driving overall performance.
- Responsible for overall growth of branch in terms of CASA, Fee Income and profitability.
- Executed operations with efficiency, sales process implementation and Compliance.
- Branch business development, Customer engagement activity, Cross sales.
- Business development in terms of CASA, FD and TPP through customer engagement.
- Responsible for sensitizing each team member on adherence of process & policies, Staff Training.
Assistant Branch Head
Bandhan Bank Ltd.
Kotputli
07.2022 - 11.2025
- Managed full branch responsibilities in absence of Branch Head.
- Supervised retail banking operations and team productivity.
- Achieved targets in business development and cross-selling.
- Ensured smooth daily operations and service delivery.
- Managed branch operations and authorized financial transactions.
- Handled cash operations, customer service, and compliance.
- Supported business development initiatives.
- Maintained operational efficiency and audit standards.
Customer Service Manager
AU Small Finance Bank Ltd
Behror
12.2019 - 07.2022
- Back up of Branch Manager.
- Handling administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening & customer service with a team of Tellers and Customer Service Officers.
- Handling Customer complaints and issues are resolved maintaining high service standards.
- Ensure growth in account balances and achievement of aggregate cross sell points target.
- Maintain of cash balance as per Cash Retention Limit.
- Keep branch compliance with banking rules, regulations & procedures, review vault register and overdue management & Maintain Branch Score Card.
- Handling internal and external audit processes and attend audit queries immediately.
- Arjuna Award in APY
- Best Customer Service Award
Customer Relationship Executive
Jana Small Finance Bank Ltd
Kotputli
07.2018 - 12.2019
- Customer Service Desk-All related operational works (CTS, RTGS, NEFT, Fund Transfer, reconciling of all GL accounts on daily basis.
- Responsible for Customer Service & All operational works.
- Handling Teller Counter Responsibility.
- All operational registers maintain on daily basis.
- Business development in term of CASA & TPP through customer engagement initiative.
- Adherence audit & compliance of Process and Norms at Branch.
Teller
Indusind Bank Ltd.
Behror
12.2017 - 07.2018
- Handling Teller Counter Responsibility.
- Handling ATM Responsibility (Cash Loading, ATM Reconciliation & maintain ATM Register).
- All operational registers maintain on daily basis.
- Customer Service Desk-All related operational works (RTGS, NEFT, Fund Transfer).
- Responsible for Inward and Outward Clearing, Outstation Cheque.
- Clearing GL accounts on EOD on daily basis.
- Handling Retail Liabilities ( CASA, FD,RD,CC,MF, LI, GI).
- Adherence audit & compliance of Process and Norms at Branch.
Cashier
Janalakshmi Financial Services Ltd.
Kotputli
07.2016 - 12.2017
- Handling SB Loan Collection Team.
- To ensure that all people, process, data & systems in the branch are well attuned to deliver consistent & superior levels of service to all customers.
- To ensure branch SB loan file login on timely basis. Ensure timely and effective collections and disbursement.
- To ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch.
Branch Service Partner
YES Bank Ltd.
Khairthal
02.2015 - 06.2016
- Customer Service Desk-All related operational work.
- Responsible for Inward and Outward Clearing, RTGS, NEFT, Fund Transfer, reconciling of all Clearing GL accounts on EOD on daily basis.
- Retail Liabilities (Document Verification Unit-Checking, processing and scanning of account opening forms & dispatch.
- Record maintenance and management.
- As a backup of teller, holds the responsibilities of teller counter in the absence of cash officer.
- To ensure that all people, process, data & systems in the branch are well attuned to deliver consistent & superior levels of service to all customers.
- Handling Branch Walking Customer For Cross Selling Bank Products.
- Adherence audit & compliance of Process and Norms at Branch.
ADFC Staff
HDFC Bank Ltd.
Kotputli
12.2011 - 02.2015
- Responsible for Clearing & CMS operations of Branch.
- RTGS, NEFT, Fund Transfer Etc.
- Reconciliation of G.L. Voucher Entry.
- Working Knowledge to A/c opening of all liability Products (Saving A/c, Salary A/c, FD & Current A/c.
- Preparation of MIS Month Reports.
- DVU (Document Verification Unit) There are basic check on ID Proof/ Address Proof document act as per RBI Norms.
- System checking for details of existing customer and fund checking for form received for a/c opening.
- Handling Backup Clearing House.
Education
Master of Commerce - Business Administration
LBS PG College
Kotputli06-2013
Bachelor of Commerce -
LBS PG College
Kotputli06-2011
Skills
- Business development
- Compliance management
- Operations management
- Customer relationship management
- Retail banking
Accomplishments
- Qualified for Regional contest in Q-1
- Utrakhand Calling Contest qualified in 03/25 in TPP
- Kasauli contest qualified in 12/25 in TPP
- Chandigarh Calling Contest qualified in 09/25 in TPP
- Chalo Delhi Contest qualified in 07/25 in TPP
- Lunch With BBH contest in 03/24 in Life insurance
Timeline
Branch Head
Bandhan Bank Ltd.
07.2022 - Current
Assistant Branch Head
Bandhan Bank Ltd.
07.2022 - 11.2025
Customer Service Manager
AU Small Finance Bank Ltd
12.2019 - 07.2022
Customer Relationship Executive
Jana Small Finance Bank Ltd
07.2018 - 12.2019
Teller
Indusind Bank Ltd.
12.2017 - 07.2018
Cashier
Janalakshmi Financial Services Ltd.
07.2016 - 12.2017
Branch Service Partner
YES Bank Ltd.
02.2015 - 06.2016
ADFC Staff
HDFC Bank Ltd.
12.2011 - 02.2015
Master of Commerce - Business Administration
LBS PG College
Bachelor of Commerce -
LBS PG College