AJIT KUMAR
Patna
Summary
Skilled in leveraging expertise to achieve organizational goals. Successfully completed major projects involving electronic circuit design and implementation. Strong analytical and organizational abilities complemented by effective communication and interpersonal skills. Adaptable and quick learner with proven ability to perform under pressure.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Area Manager
Abhi Medico Pvt Ltd
Patna
02.2023 - Current
- Handled sales and service for CBC, biochemistry, CLIA, coagulation, and electrolyte analyzers, ensuring equipment availability for customer needs.
- Monitored service time and quality metrics to ensure compliance with company standards.
- Resolved BD calls promptly, fostering positive customer service experience and strengthening client relationships.
- Maintained professional working environment, enhancing customer satisfaction through effective team collaboration.
Area Service Manager
Abbott Diagnostic
Patna
01.2021 - 02.2023
- Met monthly service and repair targets consistently to improve customer satisfaction.
- Enhanced service delivery by adopting innovative technologies and tools, improving responsiveness to client needs.
- Performed preventive and corrective maintenance to reduce faults.
- Identified mechanical faults, diagnosed causes, and ordered new parts to ensure timely resolution of issues.
- Serviced CBC, urine analyser, Elisa reader, PIMA CD4, and ID Now devices in clinical settings, ensuring optimal functionality.
Area Service Manager
AGD Biomedicals
01.2020 - 01.2021
- Led daily operations to achieve key business objectives, ensuring alignment with company goals.
- Managed service and sales operations at retail location, enhancing customer satisfaction and driving revenue.
- Developed contingency plans to maintain service levels during peak times and emergencies, minimising disruptions and safeguarding customer trust.
- Resolved escalated customer complaints with tact and professionalism, restoring client confidence.
Area Service Engineer
IRIS Healthcare Technologies pvt ltd
Patna
02.2017 - 01.2020
- Performed preventive and corrective maintenance to minimise equipment faults.
- Provided service support for CBC, ensuring optimal performance of equipment., Biochemistry analysers , electrolyte analyser and application support.
- Developed business opportunities by visiting doctors, hospitals, and pathology labs.
- Executed promotional campaigns to raise awareness and attract new customers.
Service Engineer
AGD Biomedicals
01.2012 - 01.2017
- Provide service on time to protect customer trust and continuity.
- Handled customer requests efficiently and effectively with care.
- Maintain healthy relations with dealers, distributors, agents, and customers consistently.
- Provide product update information to dealers, distributors, and customers regularly.
- Collect customer feedback on products to support ongoing improvements.
- Generate distributor orders and follow up for payment promptly.
- Researched and targeted new business prospects regularly to expand market reach.
- Supported accounts actively to enhance sales and service delivery.
- Completed work assignments within deadlines on time while meeting agreed priorities.
Education
B.Tech -
Sri Gangasagar Engineering college
KOTA01-2006
12th -
Bihar Inter Education Council
Patna01-2002
10th -
Bihar School Examination Board
Patna01-2000
Skills
- Medical equipment sales
- Biochemistry service
- Haematology analyser service
- Technical troubleshooting
- Preventative maintenance
- Sales and Service
- Service Quality Improvement
- Customer relationship management
- Decision making
- Problem solving
- Operational Excellence
- Brand Awareness
- Product Demonstration
- Marketing
- Equipment Proficiency
Languages
English
Hindi
Regional
Custom
- Marketing, sales and Service
- Communication skill
- Good Organizer
- A good team leader
- Decision making
- Problem solving
- Dedication taker
Personal Information
Father's Name: Sri Vishnukant Jha
Address : Uttari Mandiri, Buddha colony ,Patna
Timeline
Area Manager
Abhi Medico Pvt Ltd
02.2023 - Current
Area Service Manager
Abbott Diagnostic
01.2021 - 02.2023
Area Service Manager
AGD Biomedicals
01.2020 - 01.2021
Area Service Engineer
IRIS Healthcare Technologies pvt ltd
02.2017 - 01.2020
Service Engineer
AGD Biomedicals
01.2012 - 01.2017
B.Tech -
Sri Gangasagar Engineering college
12th -
Bihar Inter Education Council
10th -
Bihar School Examination Board