Ajitesh Gaurav
Vadodara
Summary
Dynamic Area Operations Manager with a proven track record at Lenskart Solutions, driving a 70% increase in retail KPIs through strategic oversight and team coaching. Expert in multi-store operations and customer experience, leveraging data analysis and effective communication to enhance performance and resolve escalations.
Overview
8
8
years of professional experience
Work History
Area Operations Manager
Lenskart Solutions Ltd.
Surat & Vadodara
08.2025 - Current
- Lead end-to-end operations for a cluster of retail stores across Surat and Vadodara, with ownership of sales performance, customer experience and operational discipline.
- Drove key retail KPIs through daily performance reviews, focusing on revenue, NOB, conversion, eye tests, AOV, premium product mix, NPS, and detractor reduction.
- Use Power BI, MIS reports and store-level trend analysis to identify performance gaps and implement corrective action plans.
- Coach Store Managers, Optometrists and Sales Teams through structured reviews, on-floor guidance and capability-building interventions.
- Ensure adherence to SOPs, audit readiness, inventory controls, cash processes, visual merchandising and store-opening standards.
- Handled complex customer escalations and service-recovery cases, coordinating with support teams to ensure timely resolutions.
- Partnered with HR, training, supply chain, projects, facilities, and VM teams to ensure effective staffing, maintenance, launches, relocations, and business continuity.
Area Operations Manager
Leadership Boulevard Pvt. Ltd.
Narmadapuram
10.2023 - 08.2025
- Managed and expanded portfolio of institutional clients through consultative selling and relationship management, enhancing client satisfaction.
- Collaborated with internal teams to streamline client onboarding and service delivery, improving account retention.
- Developed new business opportunities within B2B education sector, increasing client engagement.
Business Development Manager
Think & Learn Pvt. Ltd. (BYJU'S)
Ranchi
04.2022 - 02.2023
- Negotiated and closed 70-80 high-value partnerships with educational institutions, enhancing market presence and client engagement.
- Executed strategic sales plans that contributed to a 70% increase in client acquisition and revenue growth over four quarters.
- Reduced lead-to-sale conversion time by 30% through cross-functional process improvements.
- Managed team of 25 advisors, delivering extended post-sales support to improve customer satisfaction and drive performance.
Business Development Associate
Think & Learn Pvt. Ltd. (BYJU'S)
Ranchi
03.2021 - 04.2022
- Generated revenue exceeding INR 1 Cr within eleven months through direct sales and structured customer engagement.
- Applied analytical insights to identify business opportunities, driving account expansion and increasing revenue potential.
- Supported customers throughout sales cycle by identifying needs, explaining solutions, and resolving product-related concerns, enhancing customer satisfaction.
- Maintained strong customer-resolution rate in high-volume sales environment, contributing to overall customer retention and loyalty.
Subject Matter Expert
Concentrix Corporation
Ranchi
09.2018 - 03.2021
- Supported product and service testing as Subject Matter Expert, ensured alignment with industry standards.
- Received eight Spot Awards and client appreciation for delivering quality and demonstrating ownership and thought leadership.
- Trained and mentored over 70 advisors to enhance their skills during induction journey.
- Earned two Ops Rising Star awards and an Ops Champion Award.
- Consistently achieved customer satisfaction scores above 90% by resolving customer needs effectively.
Education
M.B.A. - Operations Management
Suresh Gyan Vihar University
05-2023
Skills
- Store operations management
- KPI analysis
- Profitability assessment
- Customer experience enhancement
- Retail strategy development
- Power BI reporting
- Operational compliance oversight
- Retail auditing practices
- Inventory management
- Team leadership
- Performance evaluations
- Escalation resolution
Accomplishments
- 70% increase in client acquisition and revenue growth over four quarters.
- Closed 70-80 high-value institutional partnerships.
- Generated revenue exceeding INR 1 Cr within eleven months.
- Trained and mentored 70+ advisors during induction.
- Earned multiple Spot Awards, Ops Rising Star, and Ops Champion recognition.
Professional Details
- Current Functional Focus: Retail Operations, Multi-Store Leadership, Business Growth and Customer Experience
- Target Roles: Area Operations Manager, Cluster Manager, Regional Operations Manager
- Leadership & Operational Value
- Translate business targets into daily store-level priorities and measurable action plans.
- Build accountability through frequent reviews, coaching and clear ownership of KPIs.
- Balance revenue growth with customer experience, compliance and people development.
- Coordinate across functions to resolve operational risks and maintain store continuity.
Timeline
Area Operations Manager
Lenskart Solutions Ltd.
08.2025 - Current
Area Operations Manager
Leadership Boulevard Pvt. Ltd.
10.2023 - 08.2025
Business Development Manager
Think & Learn Pvt. Ltd. (BYJU'S)
04.2022 - 02.2023
Business Development Associate
Think & Learn Pvt. Ltd. (BYJU'S)
03.2021 - 04.2022
Subject Matter Expert
Concentrix Corporation
09.2018 - 03.2021
M.B.A. - Operations Management
Suresh Gyan Vihar University