AJITH KUMAR K

Supported US based Insurance company with enrollments of their customers and helped them with theirs account related as well as billing queries.

• Provided recommendations to customers, based on their Chosen plans.
• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.

• Involved in customer service support role for Airline Industry and its day-to-day operations of updating flights schedule to customers.
• Daily interaction with customers via phone and email communication across a range of issues
• Handling OB activities and client interactions
• Guiding the New agents
• Submitted the concerned reports in case of any escalation
• Client: Air India
• Description: Air India is the flag carrier airline of India, headquartered at New Delhi. It is owned by Air India Limited, a government-owned enterprise, and operates a fleet of Airbus and Boeing aircraft serving 102 domestic and international destinations. The airline has its hub at Indira Gandhi International Airport, New Delhi, alongside several focus cities across India. Air India is the largest international carrier out of India with an 18.6% market share. Over 60 international destinations are served by Air India across four continents. Air India operates flights to domestic and Asian destinations through its subsidiaries Alliance Air and Air India Express.

• Involved in customer service support role for Amazon customer support for its product and deliveries.
• Daily interaction with customers via phone and email communication across a range of issues
• Handling OB activities and client interactions
• Guiding the New agents
• Submitted the concerned reports in case of any escalation.
• Designed SSRS reports with sub, linked, drill down, drill through reports.
• Client: Amazon
• Description: The purpose of this project is to change the process in PNL/ADL to allow a passenger to be seated in a compartment where the passenger is booked.

• Company Overview: Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. As of February 2021, TCS is the largest services company in the world by market capitalization ($169.2 billion). It is a subsidiary of the Tata Group and operates in 149 locations across 46 countries
• Involved in project allocation/de allocation of employees
• Tracked the leave details of employees