Nihal Ahmed Khan
GOA
Summary
Energetic and professional Ground Staff Member with 6 years of experience in airport operations, committed to delivering exceptional service in line with IndiGo Airlines’ "Lean, Clean, Flying Machine" standards. Proficient in passenger check-in, boarding procedures, baggage handling, and resolving customer concerns with empathy and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Executive
Indigo Airlines
Goa International Airport, Vasco-da-Gama
10.2019 - 09.2025
- Resolved passenger inquiries and provided information about flight schedules.
- Provided assistance to unaccompanied minors during travel process.
- Assisted disabled passengers during boarding, deplaning, and connecting flights.
- Handled lost baggage claims and ensured timely delivery of items to passengers.
- Ensured compliance with safety regulations and airline policies.
- Built and maintained productive relationships with employees.
- Worked closely with airline personnel to coordinate efficient boarding processes.
- Verified identification documents, such as passports and visas, for international travelers.
- Responded quickly to emergency situations by following appropriate protocols.
- Resolved conflicts between passengers using effective interpersonal skills.
Education
BBA - Business Administration
MES College of Arts And Commerce
Zuarinagar Road, GOA-40372608-2018
High School Diploma -
MES College of Arts And Commerce
Zuarinagar Road, GOA-40372608-2014
Skills
- Customer service
- Emergency response
- Team collaboration
- Passenger assistance
- Effective communication
- Operational leadership
- Staff management
- Professionalism
- Problem-solving abilities
- Teamwork
- Verbal and written communication
Certification
- STCW Basic Safety Training
- Basic AVSEC Certified
- Screener Certified
- DG Certified
Languages
Hindi
First Language
English
Proficient (C2)
C2
Konkani
Proficient (C2)
C2
Personal Details
- Date of Birth: 01/01/1997
- Marital status: Single
- Address: Colaso Arcade Appartment F-4, Baina Road, Vasco da gama, Goa 403802
- Nationality: Indian
- Passport Number: R9143085
Date of expiry: 09/08/2028
Timeline
Senior Executive
Indigo Airlines
10.2019 - 09.2025
BBA - Business Administration
MES College of Arts And Commerce
High School Diploma -
MES College of Arts And Commerce