Ajitkumar Deshpande

ExxonMobil is an industry-leading international energy company addressing global energy needs through technology and innovation.

• Agile Process Management: Facilitated Agile execution and continuous improvement for the Data Management Controls and Compliance team, managing the end-to-end "hire to retire" employee lifecycle using SAP.
• Iterative Delivery & Compliance: Orchestrated regular process reviews and daily stand-ups to systematically monitor data integrity, ensuring strict alignment with dynamic, country-specific rules and regulations.
• Impediment Resolution: Acted as a servant-leader by identifying and removing workflow blockers in HR data compliance, enabling the team to seamlessly meet rigorous operational targets.

• Process Transition & Backlog Management: Successfully transitioned and managed an Australian-based Network Facility Management process from day one.
• Task Prioritization: Managed a continuous influx of approximately 15,000 annual service requests, actively prioritizing and triaging "soft" and "hard" requests to appropriate cross-functional teams via Calls, Mailboxes, and Webforms.
• Workflow Orchestration: Delivered the operational interface for the team, meticulously managing scheduling, access management, invoice verification, and regional contractor engagement.

• Stakeholder Alignment: Created and published daily Quality Dashboards for internal and external stakeholders, ensuring total transparency of delivery patterns and current roadmaps.
• Continuous Improvement: Analyzed Voice of Customer (VoC) and CSAT scores to iteratively bridge delivery gaps, providing feasibility analysis for new tasks and executing improvement ideas.
• Risk & Compliance Metrics: Served as the primary Point of Contact (SPOC) for internal risk management, tracking internal audits (PC adherence, data classification, Spot checks) to ensure adherence to Regulatory Acts.

• Servant Leadership: Guided team members towards success by providing targeted coaching and mentorship, enhancing performance through actionable feedback.
• Process Optimization: Collaborated proactively with Operations to identify process improvement opportunities based on sprint and metric performance.

• Workflow Design: Mapped and designed processes to meet precise client requirements, subsequently training the trainers on newly introduced workflows.
• Efficiency Gains: Streamlined workload distribution by deploying an integrated worksheet, driving adherence issues down to zero.

• Workflow Design: Mapped and designed processes to meet precise client requirements, subsequently training the trainers on newly introduced workflows.
• Efficiency Gains: Streamlined workload distribution by deploying an integrated worksheet, driving adherence issues down to zero.