Ajmal Basith.S
Chennai
Summary
Customer-focused supervisor with several years of hands-on experience improving employee performance through coaching and clear performance guidance. Builds positive team dynamics and open communication to support aggressive goals. Applies industry best practices in employee management, time management, and task prioritization to deliver consistent results.
Overview
2027
2027
years of professional experience
Work History
Duty Manager
PVR INOX VR ICON
Chennai
08.2025 - Current
- Handled 2L admits monthly and 6 LA admits QTD, generating revenue of 6.5cr for month.
- Coordinate box office and guest service teams for smooth customer experience.
- Managed daily cinema operations across 10-screen venue with one SPL format (PXL).
- Trained floor staff on service standards and operating procedures.
- Maintained professional customer interactions, answered concerns, and resolved issues with friendly, informed support.
- Resolved employee issues during GM absence by facilitating communication and mediation.
- Delivered training sessions for new staff on company policies and procedures.
- Reviewed customer feedback surveys to identify service improvement areas.
- Assigned tasks to team members based on skill sets.
- Monitored health and safety compliance throughout premises.
- Investigated customer complaints promptly and resolved issues efficiently.
- Prepared reports on team performance and challenges for senior management decisions.
- Coordinated financial and budget activities to support operations and investment planning.
Duty Manager operation
PVR INOX SATHYAM
Chennai
01.2024 - 07.2025
- Implemented new operational procedures, increasing efficiency.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Supervised cinema floor operations at PVR INOX Sathyam during show timing.
- Monitored employee productivity to provide constructive feedback and coaching.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Implemented quality assurance measures to maintain high standards of service delivery.
- Enforced safety, crowd control, and emergency response procedures throughout shifts.
- Coordinated guest service teams across ticketing, concessions, and auditorium areas.
- Monitored auditorium cleanliness, seating, and screening readiness before each show.
BSM
Cavin kare Pvt Ltd
Chennai
- Manage and supervise the day-to-day operations of several bakery outlets within a specific geographic area, ensuring they meet company standards.
- Lead, motivate, and train bakery managers and staff to ensure consistent product quality and excellent customer service.
- Drove sales performance by implementing strategies that increased foot traffic and improved sales across all locations.
- Monitored and managed budgets for each location, ensuring cost control on supplies, labor, and operational expenses to align with company targets.
- Ensure high standards of product quality, hygiene, and safety across all locations. Implement consistent quality control procedures.
- Address customer complaints, gather feedback, and ensure that all locations deliver a positive customer experience..
- Oversee inventory control, ordering, and stock management for each location to minimize waste and avoid shortages.
- Prepare regular performance reports for senior management, including sales trends, operational challenges, and recommendations for improvements.
- Collaborated with marketing team to execute local campaigns and promotions that enhanced brand presence and attracted customers.
Asst Resturant Manager
That mallu joint
Chennai
- Coordinated daily operations of restaurant, managing staff, ensuring customer satisfaction, and maintaining cleanliness and safety standards.
- Support the restaurant manager in hiring, training, and scheduling staff. Ensure employees follow service standards and perform their duties efficiently
- Address customer concerns and feedback promptly, ensuring a positive dining experience. Handle guest complaints professionally and resolve issues to their satisfaction.
- Managed inventory to maintain stock levels, track supplies, and assist in ordering, ensuring resource efficiency and cost control.
- Ensured compliance with health, safety, and sanitation regulations to uphold establishment standards.
Senior Captain
Oriental cusinie
Chennai
- Supervise and coordinate the front-of-house staff (servers, hosts, and bussers). Ensure that all team members are delivering high-quality service, maintaining positive guest interactions, and keeping operations smooth.
- Ensuring exceptional customer service from the moment they arrive to the time they leave. Greet and escort guests to their tables and ensure their needs are met throughout their dining experience.
- Assist guests with menu selections, providing recommendations, and ensuring accuracy in order taking. Have in-depth knowledge of the menu, including special items, ingredients, and dietary restrictions.
- Ensured food and drinks met restaurant standards and were delivered promptly; collaborated with the kitchen to resolve issues or accommodate special requests.
- Trained junior staff on service skills and restaurant protocols.
Bartender/Waiter
Hyatt Regency
Chennai
06.2015 - 01.2017
- Prepared cocktails, wine, and beer service at Hyatt Regency bar
- Greeted guests and delivered attentive service in lounge and dining areas
- Greeted customers and provided excellent customer service.
- Facilitated friendly conversations with patrons to enhance their bar experience and provide enjoyable bar experience.
- Maintained clean bar stations and sanitized tools throughout shifts
- Restocked liquor, glassware, garnishes, and bar supplies to ensure readiness for service
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Oversaw daily operations of the bar area to ensure smooth service., cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Education
Professional Course - Hospitality
Amirta International Institute of Hotel Management
Chennai06-2015
SSLC -
St marys matriculation higher secondary school
Chennai, Tamil Nadu03-2012
Skills
- Cinema operations
- Operational efficiency
- Inventory control
- Work planning and organization
- Motivational leadership
- Performance metrics
- Team supervision
- Staff training
- Team building expertise
- Customer focus
- Customer communication
- Guest relations
- Conflict resolution
- Food safety compliance
Personal Information
- Title: Duty Manager Operation
- Date of Birth: 1997-03-22
- Gender: Male
Languages
Tamil, English & Hindi
Timeline
Duty Manager
PVR INOX VR ICON
08.2025 - Current
Duty Manager operation
PVR INOX SATHYAM
01.2024 - 07.2025
Bartender/Waiter
Hyatt Regency
06.2015 - 01.2017
BSM
Cavin kare Pvt Ltd
Asst Resturant Manager
That mallu joint
Senior Captain
Oriental cusinie
Professional Course - Hospitality
Amirta International Institute of Hotel Management
SSLC -
St marys matriculation higher secondary school