Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Aju Sukumaran

Aju Sukumaran

Bangalore

Summary

Experienced Information Technology Manager with 15+ years leading IT initiatives, overseeing infrastructure, application support, and security services. Committed to ensuring customer satisfaction through strategic delivery of technical solutions. Demonstrated expertise in managing operations, maintenance, and support of intricate systems. Skilled in developing innovative business strategies and utilizing methodologies to provide engineering solutions for top-tier organizations. Proficient in RFP development, technology needs assessments, and staff training to drive organizational success.

Overview

24
24
years of professional experience
6
6
Certification

Work History

Senior Product Manager

Omnissa LLC
10.2024 - Current
  • Consulted with product development teams to enhance products based on customer interest data.
  • Oversaw internal product team employees and Original Equipment Manufacturer (OEM) partners.
  • Created production operating plans with concrete goals and clear timelines to predict manufacturing output.
  • Drafted mechanical test protocols, user experience surveys and focus group goals for in-production and finished products.
  • Developed communications plans for new products, increasing sales 5 %.
  • Managed cross-functional reliability team that reduced product failures at customer sites by 40%.
  • Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
  • Conceptualized long-range product roadmaps and strategically designed according to market data and research.
  • Translated information highly technical in nature to investors and senior staff and aligned product strategy with market.
  • Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
  • Advocated for and advertised products in field.
  • Identified productivity bottlenecks and devised innovative solutions while remaining conservative with resources.
  • Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.
  • Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.

Director IT

VMWare Software India PVT Ltd
08.2022 - 10.2024
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • IT Mergers & Acquisitions Strategy & Execution. Worked on ~40 different company acquisitions, IT-related projects over the span of 11 years.
  • Led a team of >25 comprising Senior Managers, Architects, and Senior Engineers to manage IT client engineering initiatives, which include Operations, Change management, and Incident management. Also, ensuring all installations and commissioning were completed on time and within budget, resulting in a 40% increase in project efficiency
  • Management of On-premise, Azure, AWS cloud capacity for hosting the Virtual Desktop environment in 5 regions and 10000 Windows & Linux overall .
  • Implemented Cost Optimization Strategies to save $2 million USD year over year.
  • Hire and build a team to deliver a delightful Technology experience
  • Led Digital Transformation initiative. Migrated application to SSO-based. ~ Managed 80k devices (macOS, Windows, iOS, Android ) using a modern management tool.
  • Implement Zero-Trust Architecture for devices and applications.
  • Showcase the VMWare-on-VMWare stories to Customers in various public forums, such as the VMWare Explore event and help Sales to achieve $27 Million in revenue.
  • Plan the IT Budget and drive for cost efficiency
  • IT Cost reduction with the introduction of automation and self-healing services
  • Drive team to maintain Security Compliance
  • Drive team to maintain the KPIs for the EUC infrastructure Run the infrastructure capacity cost efficient way in hybrid multi-cloud.
  • Led team to deliver service with Agile methodology. Act as a change quotient to adopt a Product mindset.
  • Drive Hardware and Software standards and Asset Management for the Organization, keeping cost optimization and end-user experience goals.


Senior Manager Client Engineering

VMWare Software India PVT Ltd
07.2016 - 08.2022
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Implemented and developed operational standards, policies and procedures.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Provided strong leadership to enhance team productivity and morale.
  • Contribute to the reduction of operating costs.
  • Drive the team in achieving the organization's goals.
  • Drive team members in developing their careers and navigating the organization's and company's career transitions.
  • Drive the Information Technology team in the End User Computing division with the transition to modern management.
  • Led a team of 20 to manage acceptance procedures, ensuring all installations and commissioning were completed on time and within budget, resulting in a 30% increase in project efficiency Collaboration with the Research and Development team was critical in migrating the traditional application to a SaaSbased delivery model.
  • Led the organization in delivering a delightful user experience.
  • Led the organization in developing and implementing Business Continuity plans for People and Technology.
  • Enhance services & experience on a continuous basis
  • Maintain the Security posture of Device Estate with measurable KPIs.
  • Continuously achieved ISO certifications with 0 observation and anomalies and Cyber Essential CErtifications

Manager Client Engineering

VMWare Software India PVT Ltd
02.2015 - 07.2016
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Hire, develop, and manage a team of talented professionals responsible for installing, configuring, and managing VMware's and its partners' data centers and end-user computing products' various technology stacks.
  • Managed VMWare Cloud, Data Center, and End User Computing Technologies
  • Managed 63 remote Datacenters and the infrastructure support & maintenance of Servers Hardware, EMC VNX Storage, Load Balancers, Infrastructure services like DHCP , DNS , AD.

Education

MBA - Business Administration And Management

Golden Gate University
Bengaluru
10-2025

Certificate Program - Strategic Management Program - CXO

Indian Institute of Management
Kozhikode, India
05-2025

Certificate Program - Product Management

Indian Scholl of Business
Bengaluru
06-2024

Certificate Program - Generative AI For Leaders

Vanderbilt University
Bengaluru
12-2023

Bachelor of Science - Physics

Mahatma Gandhi University
Kerala
03-1999

Skills

  • IT service delivery
  • IT Operation Leadership
  • Cross-functional team leadership
  • IT security management
  • Business continuity planning
  • Security compliance
  • Product Management
  • Project management
  • Generative AI
  • Cloud Computing
  • Risk mitigation planning
  • Technical leadership
  • IT End User Experience
  • End User Device Management

Accomplishments

  • Participated in Podcast - Digital Transformation Podcast Series, Part 7: Our Journey to Digital Workspace in VMware Runs on ,VMware Podcast (soundcloud.com)

  • Public Speaker in VMWare Explore events on various VMWare Technologies
  • Published many blogs for VMWare on the VMWare on VMWare

Certification

  • IIMK Strategic Management Program for CXO OKR Coch
  • Scrum Agile Foundation
  • Product Management, Jun 2024, Indian School of Business
  • Generative AI for Leaders, Dec 2023 Vanderbilt University
  • Secured Cloud Computing Practitioner Oct 2023, Network Intelligence
  • VMWare Saas Essentials Jun 2022,VMWare

Timeline

Senior Product Manager

Omnissa LLC
10.2024 - Current

Director IT

VMWare Software India PVT Ltd
08.2022 - 10.2024

Senior Manager Client Engineering

VMWare Software India PVT Ltd
07.2016 - 08.2022

Manager Client Engineering

VMWare Software India PVT Ltd
02.2015 - 07.2016

MBA - Business Administration And Management

Golden Gate University

Certificate Program - Strategic Management Program - CXO

Indian Institute of Management

Certificate Program - Product Management

Indian Scholl of Business

Certificate Program - Generative AI For Leaders

Vanderbilt University

Bachelor of Science - Physics

Mahatma Gandhi University

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Aju Sukumaran