Job Search Status
Open to workDesired Job Title
Fraud Prevention SpecialistCustomer Service RepresentativeData AnalystSupport AnalystFraud RepresentativeWork Type
Full TimeLocation Preference
On-SiteHybridOpen to relocation: Yes
Open To Work
AKANKSHA DEEPAK TIPLE
Chandrapur
Work Preference
Summary
Results-oriented Fraud Prevention Analyst specializing in fraud detection and risk assessment. Conducts thorough investigations and enhances team performance through strong analytical skills and customer service. Committed to asset protection and fostering collaboration, while adapting to new challenges. Demonstrates effective problem-solving and builds strong relationships with clients and team members.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Fraud Prevention Analyst
TTEC
02.2023 - Current
- Monitored transactions to identify and prevent fraudulent activities
- Conducted investigations and risk assessments to mitigate potential fraud risks
- Performed KYC quality checks and compiled reports to ensure compliance
- Guided team members to enhance performance to improve accuracy
Customer Service Executive
Tech Mahindra (Flipkart)
07.2022 - 02.2023
- Provided exceptional support to customers via phone and chat platforms.
- Resolved customer inquiries efficiently using company-specific software tools.
- Streamlined inquiry resolution process for improved customer satisfaction
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Supported customers with order processing, complaint resolution, and product information
Cash Senior Officer
ICICI Bank
03.2019 - 04.2020
- Streamlined cash handling processes for NEFT/RTGS processing
- Facilitated banking services for customers and promoted cross-selling opportunities
- Oversaw vault records and ensured compliance with regulations
Education
M.Sc. - Mathematics
Gondwana University
10-2022
MBA - HR & Finance
Gondwana University
10-2020
B.Sc. -
Gondwana University
08-2018
Skills
- Fraud Detection & Risk Assessment
- AML & KYC Compliance
- Transaction Monitoring
- Investigation reporting
- AML compliance
- Banking Operations
- Financial Analysis
- Financial reporting
- Account review
- Data Entry
- Customer Service
- Dispute resolution
- Team Coaching
- MS Office
- Multitasking Abilities
Certification
- PG Diploma in Banking Operations (PGDBO)
- Tally (ICT701 - 77%)
- GCC Typing: English 30 & 40 WPM (A), Marathi 30 WPM (B)
Languages
- English
- Hindi
- Marathi
Timeline
Fraud Prevention Analyst
TTEC
02.2023 - Current
Customer Service Executive
Tech Mahindra (Flipkart)
07.2022 - 02.2023
Cash Senior Officer
ICICI Bank
03.2019 - 04.2020
M.Sc. - Mathematics
Gondwana University
MBA - HR & Finance
Gondwana University
B.Sc. -
Gondwana University