Akanksha Mehta
New Delhi
Summary
Dynamic and results-driven CRM professional with extensive experience in leveraging customer relationship management (CRM) systems to optimize client interactions and drive business growth in the real estate industry. Proficient in implementing CRM solutions to streamline lead generation, manage client databases, and improve communication strategies. Skilled in using CRM platform such as Salesforce to improve sales performance, monitor trends, and enhance overall business efficiency. Passionate about creating personalized experiences for clients while maximizing profitability and market share.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CRM
M3M PVT LTD
03.2024 - Current
- Using sales force for handling client's query.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Responding on tickets with 24hrs TAT.
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintaining the coordination with clients and taking the follow-up.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Taking feedbacks from the clients.
Pre-sales executive
Experion Developers
06.2022 - Current
- Accelerating business by handling end to end presales lead generation process – acquisition, nurturing, closure & transition
- Managing contact centre operations in an outsourced tele-calling set-up
- Maintaining cordial relationships with vendor partners, internal stakeholders & team members for smooth business operations
- Evaluating buying behaviour leading to better prospect segmentation, profile targeting & product positioning
- Delivering timely reports and MIS for business and campaign performance
- Analyzing & evaluation of voice records for better understanding and improving the performance.
Customer Service Representative
Mooofarms Pvt. Ltd.
07.2021 - 06.2022
- Handled blended responsibility of customer relationship, sheet preparation and data validation.
- Learned new data managements internal enterprise tool Mooofarms.
Pre-Sales Senior Executive
PropTiger Marketing Service Pvt. Ltd.
10.2020 - 07.2021
- Working on dialer - ICRM.
- Making calls upto 300 calls per day.
- Qualify the leads and push the leads to concerned sales person
Lead Associate
OLX India Pvt. Ltd.
07.2018 - 10.2020
- Lead Qualification for leading real estate builder and developers.
- Handling and Solving client queries.
- Making calls upto 100-150 calls per day and maintaining reports.
Student Relationship Executive
T.I.M.E. Education Pvt. Ltd.
01.2015 - 07.2018
- Planning and Scheduling backup session and doubt session for the students.
- Handling various queries of the students.
- Handling all the operational work.
Education
Master of Business Administration - Marketing and HR
Abdul Kalam University
Noida2013
Bachelor of Business Administration -
Jagannath Institute of Management Sciences
New Delhi2011
Senior Secondary - Commerce with Computers
Open Schooling
New Delhi2008
Secondary -
Open Schooling
2006
Skills
- Sound Knowledge of MS-Office
- Customer satisfaction
- Well-organised
- worked on CRM tools - selldo, spark TG, Czentrix, ICRM
Certification
- Diploma course from NIIT.
- Pursuing Digital Marketing course from IIM-Indore.
Accomplishments
- Won spot award at Experion Developers in Jan 2022.
Timeline
CRM
M3M PVT LTD
03.2024 - Current
Pre-sales executive
Experion Developers
06.2022 - Current
Customer Service Representative
Mooofarms Pvt. Ltd.
07.2021 - 06.2022
Pre-Sales Senior Executive
PropTiger Marketing Service Pvt. Ltd.
10.2020 - 07.2021
Lead Associate
OLX India Pvt. Ltd.
07.2018 - 10.2020
Student Relationship Executive
T.I.M.E. Education Pvt. Ltd.
01.2015 - 07.2018
Master of Business Administration - Marketing and HR
Abdul Kalam University
Bachelor of Business Administration -
Jagannath Institute of Management Sciences
Senior Secondary - Commerce with Computers
Open Schooling
Secondary -
Open Schooling
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