Rajneesh Kumar
Customer Relationship Manager
Summary
Energetic and results driven CAPM certified IT project coordinator with 4+ years of experience in handling various projects. Talent for inspiring, motivating and creating positive working relationships with excellent verbal, written, presentational and interpersonal skills with considerable experience in escalation and critical situation management. Adept in consensus building, problem solving, negotiation, relationship management, operations, and people management. Ability to interact and work with diverse groups, BPs, vendors, international clients, and leadership level. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
CRM
Kochartech (Maxicus)
4 2022 - Current
- Set up customer support and sales team in India for UAE business
- Worked in strategizing sales Pitch and structure to get max output and revenue for company
- Selling the value added services
- Catering to cx refurb requests on car
- Assisting in finance process
- Collecting payments
- Assisting in car registration
- Creating strategies to maximise revenue by creating bundles
Project Coordinator/ Senior Representative
Concentrix Daksh Services India Pvt Ltd
04.2022 - 02.2023
- Coordinating between different stakeholders over the chat support
- Scheduling meeting for collaboration between different teams and have discussion on process improvements and other project requirements
- Preparing Meeting minutes for the calls and sharing the action plans for next call
- Helping meta-advisors with their digital campaigns of their business on our platform, helping them to get better results
- Guiding client with policies and best ways to optimize their campaigns to reach their desired goals
- Chat support operations.
Senior Practitioner- Finance and Administration Delivery
Jones Lang LaSalle Property Consultants (India) Pvt. Ltd
11.2020 - 02.2022
- Vendor master creation, changes, verification, and cleansing
- Identify the duplicate records for the Vendor Master Maintenance Invoice receipt, verification, and processing accurately
- Prioritize processing of urgent/ageing invoices
- Recording of Invoices both Purchase Order Based and Non-Purchase Order Based (Un-supported Invoices)
- Co-ordination with various stakeholders, obtaining coding, approval and resolving issues around blocked invoices
- Ensuring payment and expense entries are posted in accounting software on a timely basis
- You will handle manual and automatic payment requests
- Processing of travel and expense claims, payments, duplicate payment resolution and recovery and verify and run payment proposals
- Would be involved in handling queries for vendor statement reconciliation through calls and emails
- Adhere to client SLA's (Service Level Agreements) and timelines.
Practitioner- Finance and Administration Delivery
Jones Lang LaSalle Property Consultants (India) Pvt. Ltd
10.2019 - 11.2020
- Co-ordination all accounting activities associated with the General Ledger particularly fixed assets, inter-company, inventory, cash and bank, indirect tax and accruals
- Identify risks or opportunities to revenues, cost and profitability and propose appropriate actions
- Ensure service level agreements (SLA) and timelines are met.
Education
Graduate -
Hansraj college, Delhi University
01.2014 - 04.2017
Skills
Good experience in people management
A CAPM certified professional who excels in goal/result-oriented tasks within a challenging environment
A team player with Business Operations and Project Coordinator experience
A team player with focus on pervasive issues identification and tracking
Highly detail oriented and excellent ability to work well under stressful situations
Negotiation, managing group dynamics, Analytical and problem solving
Excellent written and verbal communications
Knowledge in the following Tools/Applications: Microsoft Office, Salesforce, Service Now, Jira, Slack
Certification
CAPM certified, 2023
Timeline
Project Coordinator/ Senior Representative
Concentrix Daksh Services India Pvt Ltd
04.2022 - 02.2023
Senior Practitioner- Finance and Administration Delivery
Jones Lang LaSalle Property Consultants (India) Pvt. Ltd
11.2020 - 02.2022
Practitioner- Finance and Administration Delivery
Jones Lang LaSalle Property Consultants (India) Pvt. Ltd
10.2019 - 11.2020
Graduate -
Hansraj college, Delhi University
01.2014 - 04.2017
CRM
Kochartech (Maxicus)
4 2022 - Current