Akanksha Patil
Electronics & Telecommunications Engineer
kalwa
Summary
Proficient at grasping new technical concepts quickly and utilizing them in a productive manner. Responsible team player with good interpersonal skills, strong analytical and comprehensive problem-solving abilities, and a willingness to learn.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Desktop Support Engineer
Vemme Verticals Pvt. Ltd
2 2024 - Current
- Provide timely technical assistance to customers via calls, email
- Diagnose and troubleshoot hardware, software
- Install, configure, and maintain software and hardware systems
- Maintain and update a knowledge base of common technical issues and solutions
- Communicate technical information effectively to non-technical users
- Stay updated on industry trends and technologies through continuous learning.
Service Desk Engineer
CMS IT Services
06.2022 - 05.2023
- First point of contact for customers seeking technical assistance over the phone or email
- Conducted remote troubleshooting and resolved customer issues through diagnostic techniques
- Updated customer status and information in the portal.
Electronics Vocational Trainer
Centum Workskill India Ltd.
01.2021 - 06.2022
- Created detailed lesson plans based on curriculum
- Provided individualized support resulting in 97% student placement in electronics and computer repair careers
- Developed hands-on lessons for practical application of material.
L1 Service Desk Engineer (L1 APPS)
Quess IT Staffing
6 2019 - 12.2020
- Provided operational support to Reliance Retail stores
- Worked within SLA guidelines for issue resolution
- Utilized ticketing tool HPSM for tracking and resolution.
Education
Bachelor of Engineering (BE) in Electronics & Telecommunication -
Mumbai University
06.2016 - 05.2018
Diploma in Electronics -
Pillai's Polytechnic - MSBTE
06.2013 - 05.2015
Secondary School Certificate (SSC) - undefined
IES Navi-Mumbai High School
Skills
Hardware Troubleshooting & Maintanance
Software Installation & Configuration
Remote Desktop Support (RDP, Ultraviewer, Anydesk)
Microsoft Office
Antivirus & Malware Management
Customer Service & Support
Time Management
Teamwork
Extracurricular Activities
Published paper entitled "Smart Parking System using NFC" in International Journal of Scientific Research in Science, Engineering & Technology (IJSRSET), ISSN: 2395-1990, Volume 4, Issue 06, February 2018. Participated and presented via video conference on "SMART PARKING SYSTEM USING NFC" at ICMTEST-17 held jointly at Vishwatmak Om Gurudev College of Engineering, Aghai, and Atma Malik Dhyanpeeth Meditation Society, Malaysia on 14th & 15th September 2017.
Languages
English
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Interests
Traveling
Cooking
Artwork
Timeline
Service Desk Engineer
CMS IT Services
06.2022 - 05.2023
Electronics Vocational Trainer
Centum Workskill India Ltd.
01.2021 - 06.2022
Bachelor of Engineering (BE) in Electronics & Telecommunication -
Mumbai University
06.2016 - 05.2018
Diploma in Electronics -
Pillai's Polytechnic - MSBTE
06.2013 - 05.2015
Desktop Support Engineer
Vemme Verticals Pvt. Ltd
2 2024 - Current
L1 Service Desk Engineer (L1 APPS)
Quess IT Staffing
6 2019 - 12.2020
Secondary School Certificate (SSC) - undefined
IES Navi-Mumbai High School
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