Akanksha Rathor
Pune
Summary
Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework.
Overview
5
5
years of professional experience
Work History
Process Associate
Tata Consultancy Services
Pune
01.2023 - Current
- Investigated debit card disputes and resolved customer complaints in a timely manner.
- Analyzed customer information to determine the validity of claims and provided appropriate solutions.
- Drafted detailed notes documenting all dispute resolution activities.
- Provided customers with comprehensive explanations of their rights concerning fraudulent charges or unauthorized transactions.
- Researched, evaluated and responded to customer inquiries regarding debit card disputes.
- Performed quality assurance checks on completed dispute cases to ensure accuracy and compliance with regulations.
Process Executive
Infosys Bpm Limited
Pune
12.2019 - 10.2021
- Evaluated insurance claims to ensure accuracy and completeness of documents.
- Verified insurance coverage and eligibility for services provided.
- Researched policy provisions to determine coverage levels, limitations, and exclusions.
- Interpreted medical records to identify diagnosis codes for claim submissions.
- Conducted reviews of medical records for compliance with payer requirements.
- Reviewed provider reimbursement requests for accuracy and adherence to contractual agreements.
Education
Bachelor of Computer Applications - Computer And Information Sciences
Sangameshwar College
Solapur05-2018
Skills
- Schedule Coordination
- Process Analysis
- Dispute Resolution
- Credit Card Operations
- Banking knowledge
- Excellent Communication
Languages
English
First Language
Accomplishments
- Infosys Raising Star Award
- SPOT Award | Infosys
- Star Performer of the Year 2020 | Infosys
- Start Performer of the Month FY-Q3 2023 | TCS
Timeline
Process Associate
Tata Consultancy Services
01.2023 - Current
Process Executive
Infosys Bpm Limited
12.2019 - 10.2021
Bachelor of Computer Applications - Computer And Information Sciences
Sangameshwar College
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