Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bhargavi Dasi

Hyderabad

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Process Associate

Genpact
Hyderabad
09.2022 - Current
  • Reviewed content for compliance with internal policies and procedures.
  • Monitored user-generated content for violations of community standards.
  • Conducted daily process reviews to identify areas for improvement and increased efficiency.
  • Working on AHT Targets while reviewing the tickets.
  • Solving the customer queries through emails within a limited time span.
  • Developed process documentation, including procedure manuals, user guides and job aids.
  • Monitored performance metrics to measure process effectiveness and suggest modifications as needed.
  • Identified potential risks associated with processes and recommended corrective actions.

Telecaller

State 104 AP
Vijayawada
04.2021 - 08.2022
  • Responded to customer inquiries in a timely manner, providing accurate information and solutions.
  • Answered incoming calls from customers seeking assistance with product or service-related issues.
  • Provided excellent customer service by responding to customer questions and complaints in a professional and courteous manner.
  • Developed customer relationships through active listening, understanding their needs, and providing appropriate solutions.
  • Adhered to all company standards for quality assurance purposes during each call.
  • Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.

System Operator

ARK Marketing
Vijayawada
08.2019 - 02.2021
  • Developed scripts to automate routine tasks associated with system operations, such as backups and data transfers.
  • Conducted regular review of logs and alert notifications in order to identify any irregularities or discrepancies in the system environment.
  • Monitored and maintained system operations, ensuring optimal performance of computer systems.

Education

B.TECH - Computer Science

PVP SIDDHARTHA COLLEGE
Vijayawada
04-2017

INTERMEDIATE -

NARAYANA JUNIOR COLLEGE
Vijayawada
06-2013

SSC -

NIRMALA HIGH SCHOOL
Vijayawada
05-2011

Skills

  • Presentations
  • Schedule Coordination
  • Call Management
  • Dispute Resolution
  • Multitasking
  • Interpersonal Communication
  • Team building
  • Problem-Solving

Timeline

Process Associate

Genpact
09.2022 - Current

Telecaller

State 104 AP
04.2021 - 08.2022

System Operator

ARK Marketing
08.2019 - 02.2021

B.TECH - Computer Science

PVP SIDDHARTHA COLLEGE

INTERMEDIATE -

NARAYANA JUNIOR COLLEGE

SSC -

NIRMALA HIGH SCHOOL

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Bhargavi Dasi