SUSHMARANI D V
Bangalore
Summary
Efficient Process Associate with comprehensive understanding of business process improvement and workflow management. Experienced in streamlining processes to enhance efficiency and productivity, utilizing expertise in data analysis and problem-solving abilities. Demonstrated success in contributing to team objectives, driving process enhancements and delivering high-quality results consistently.
Overview
3
3
years of professional experience
Work History
Process Associate
AGS health
Bangalore
2023.02 - 2025.02
- Checking for patient eligibility and benefits.
- Obtaining prior authorisation and followup.
- Performed data entry tasks to update client and customer records and maintain accuracy of information.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Facilitated training sessions for new employees on company policies and procedures.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Identified needs of client promptly and efficiently.
Junior Process Associate
Availity
Bangalore
2022.06 - 2023.02
- Checking for patient eligibility and benefits.
- Obtaining prior authorisation and followup.
- Received spot award for best performer with good productivity and good quality.
- Received an award as good mentor.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored performance metrics to measure process effectiveness.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high client satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with client requests and answered questions to improve satisfaction.
Education
Some College (No Degree) - PCMB
Sree Vijaya Pu College
ChintamaniSkills
- Presentations
- Document validation
- Year-end processing
- Data visualization
- Continuous improvement
- Schedule coordination
- Production deadline management
- Cross-functional coordination
- Process analysis
- Quality assurance
- Call management
- Process improvement
- Knowledge management
Languages
Kannada
First Language
English
Proficient
C2
Telugu
Proficient
C2
Hobbies
- Spending time with family.
- Cooking.
- Watching movie.
- Playing sports.
Timeline
Process Associate
AGS health
2023.02 - 2025.02
Junior Process Associate
Availity
2022.06 - 2023.02
Some College (No Degree) - PCMB
Sree Vijaya Pu College