Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
Akanksha Sharma

Akanksha Sharma

Account receivable Specialist
Uttar Pradesh

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 7-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Competent Accounts Receivable Specialist bringing Ongoing of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, and preparing account statements. Recognized as dedicated professional driven to meet Collection targets and enhance bottom-line performance.

Overview

8
8
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Sr. Associate Trans Processing

Sutherland Global
12.2024 - Current
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Trained and supervised employees on office policies and procedures.
  • Completed daily logs for management review.
  • Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Entered client details and notes into system for interdepartmental access and review.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Generated and distributed monthly customer statements.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Responded to customer inquiries and provided detailed account information.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments..

Pinkerton India

Account Receivables Specialist
04.2022 - 12.2024
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Performed targeted collections on past due accounts aged over days.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Managed complex problem-solving for upper management in order to complete projects on-time.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

A M Marketplace Private Limited

Sales Marketing Executive
10.2020 - 04.2022
  • Managed sales promotions and marketing strategies on major social media sites.
  • Closed average of sales calls each quarter.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Provided seller support on refunds, posted feedback and policy changes.
  • Supported vendor advertising, strengthening accounts through timely and clear communication.
  • Worked extensively with other departments, utilizing resources to provide seller support.

AUEDUCATION AND SOLUTION PRIVATE LIMITED

Sales Executive
06.2020 - 10.2020
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Global Technology Services

Sales Executive
12.2018 - 02.2020
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Set and achieved company defined sales goals.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.

Saint Corporates Consultant Private Limited

Renewal Executive
04.2017 - 04.2018
  • Improved operations through consistent hard work and dedication.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exceeded goals through effective task prioritization and great work ethic.

Education

Bachelor of Commerce - Bachelor of Commerce

C.S.J.M University
Kanpur
07.2018

Intermediate -

MDS Inter College
Kanpur
03.2015

High School Diploma -

Gayathri Vidya Mandir Inter College
Kanpur
03.2014

Skills

Team leadership

Performance monitoring

Training and mentoring

Account reconciliation

Problem-solving

Additional Information

  • Basic skills in Ms-word, PowerPoint, Excel.
  • CCC Diploma .

Certification

CCC Diploma

Timeline

Sr. Associate Trans Processing

Sutherland Global
12.2024 - Current

Pinkerton India

Account Receivables Specialist
04.2022 - 12.2024

Functional Award Certification

11-2021

A M Marketplace Private Limited

Sales Marketing Executive
10.2020 - 04.2022

AUEDUCATION AND SOLUTION PRIVATE LIMITED

Sales Executive
06.2020 - 10.2020

CCC Diploma

03-2019

Global Technology Services

Sales Executive
12.2018 - 02.2020

Saint Corporates Consultant Private Limited

Renewal Executive
04.2017 - 04.2018

Bachelor of Commerce - Bachelor of Commerce

C.S.J.M University

Intermediate -

MDS Inter College

High School Diploma -

Gayathri Vidya Mandir Inter College

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Akanksha Sharma Account receivable Specialist