Akanksha Shukla

• Spearhead the operational processes of used car loans (broker channel and existing customers) for the north zone.
• Manage the lead generation and conversion process, optimising efficiency, and improving lead quality.
• Drive customer connection campaigns to engage with the current base and improve brand visibility, leading to sales growth across the region.
• Lead broker empanelment and arrange onboarding for post-service financial support, driving business growth through effective relationship management and support.
• Lead and conduct team training sessions on new processes and policies to ensure effective adoption by field teams, and enhanced operational efficiency.
• Analyse quantitative data to derive actionable insights for performance improvement.
• Prepare dashboards regarding customer interactions and performance metrics.
• Evaluate deviations & provide credit recommendations for final sanction approval.
• ·Identify operational bottlenecks, providing feedback and recommending process improvements for enhanced efficiency.

Project- Refer to Win Program SPOC for Delhi Circle (North zone)

• Facilitates cross-functional collaboration to align operational goals, enhancing team synergy and project efficiency.
• Giving feedback and suggestions for continuous improvement in schemes designed for this campaign to increase employee participation.

• Prepared, analyzed, and published periodic, as well as ad hoc, reports and dashboards regarding business and collections.
• Monitored and reviewed critical collection contracts with concerned AM to ensure timely collection and maintain a good portfolio.
• Continuous coordination and engagement with the operations team, ensuring quick back-end support.
• Project Worked - During the organization's branch expansion project in 2021, I have assisted the state SPOC and diligently shared all necessary MIS concerning projection and process for the Rajasthan state.
• Worked with cross-functional teams to achieve goals.
• Liaised with the admin department for successfully opening 170 branches across Rajasthan.