Akanksha Tiwari
G Noida
Overview
17
17
years of professional experience
Work History
Floor Manager
Reliance Jewels
Shipra Mall(Ghaziabad)
04.2023 - Current
- Assigned tasks to team members in accordance with their skillset.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Analyzed customer feedback data to identify areas of improvement in service quality.
Senior Executive
Reliance Jewels
Noida
01.2019 - 12.2023
- Analyzed financial data, trends, and market conditions to identify opportunities for increased profitability.
- Designed compensation structures that incentivized top performers while remaining competitive in the marketplace.
- Led executive level meetings focused on setting company objectives, resolving issues, and addressing opportunities.
Sales Assistant
Khajana Jewellery Pvt Ltd.
DELHI
01.2014 - 04.2015
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
Sales Officer
Reliance Jewels
Kanpur
01.2011 - 04.2013
- Provided exceptional customer service throughout the entire sales process.
- Maintained accurate records of all sales activities and results.
- Conducted research on competitive products and services.
Sales Officer
Navaras Jewellery
Kanpur
12.2009 - 12.2010
- Built relationships with key clients through regular contact.
- Maintained accurate records of all sales activities and results.
- Provided exceptional customer service throughout the entire sales process.
Customer Sales Associate
Gitanjali Jewels
Kanpur
07.2007 - 11.2009
- Provided information on product features and benefits to help customers make informed decisions.
- Processed payments for customer purchases using cash, credit cards, and other payment methods.
Education
Bachelor of Arts -
Kanpur University
KanpurSkills
- Point of sale systems
- Patron satisfaction
- Department management
- Employee schedule management
- Team training and development
- Customer service delivery
Timeline
Floor Manager
Reliance Jewels
04.2023 - Current
Senior Executive
Reliance Jewels
01.2019 - 12.2023
Sales Assistant
Khajana Jewellery Pvt Ltd.
01.2014 - 04.2015
Sales Officer
Reliance Jewels
01.2011 - 04.2013
Sales Officer
Navaras Jewellery
12.2009 - 12.2010
Customer Sales Associate
Gitanjali Jewels
07.2007 - 11.2009
Bachelor of Arts -
Kanpur University