Akansha Soni
Durg
Summary
Business Analyst with 8+ years of experience in requirements gathering, process documentation, IT service management, and cross-functional team leadership. Skilled in bridging business needs with technical solutions, driving process reengineering, and delivering projects on time and under budget. Adept at stakeholder communication, service catalog development, and implementing monitoring/reporting tools to ensure high availability of IT services.
Overview
9
9
years of professional experience
2
2
Languages
3
3
Certificates
Work History
Business Analyst/Technology Lead
Infosys
07.2024 - Current
- Organized and facilitated requirements workshops, capturing and documenting business and functional requirements.
- Documented As-Is processes and contributed to To-Be process re-engineering.
- Coordinated with client banking teams and development units to clarify requirements, and secure sign-off.
- Developed and maintained service catalogs for banking IT services, including catalog items, workflows, and execution plans.
- Led service delivery teams, overseeing planning, coaching, recruitment, and performance development in a high-compliance financial environment.
- Designed and implemented technology solutions using Tectia, UCD, Autosys, ITRS console, and SQL databases to support transaction reliability and system performance.
- Implemented advanced monitoring and reporting tools to ensure high availability and performance of core banking systems, reducing downtime, and improving customer experience.
Technology Analyst
Infosys
07.2022 - 07.2024
- Delivered presentations and training sessions to stakeholders.
- Streamlined service delivery processes using ITSM tools, including JIRA.
- Mentored service delivery teams, managing performance, and resource allocation.
- Recommended and implemented new tools and processes to enhance efficiency.
Senior Administrator
Wipro
12.2016 - 07.2022
- Implemented ServiceNow ITSM modules (Incident, Problem, Change, Knowledge).
- Administered middleware applications, including migration, installation, and configuration.
- Conducted troubleshooting, fix pack/PSU management, and middleware maintenance.
- Performed manual and automated testing using the PeopleSoft Testing Framework.
- Applied Agile, Scrum, and Kanban methodologies to improve delivery efficiency.
Education
Master of Technology in Computer Science (M.Tech) -
BIRLA INSTITUTE OF TECHNOLOGY AND SCIENCE (BITS)
Pilani, Rajasthan01-2020
Bachelor in Computer Applications (BCA) - undefined
RUNGTA COLLEGE OF SCIENCE AND TECHNOLOGY
Bhilai, Chhattisgarh01-2016
Skills
Business & Functional Requirements Analysis
Resource Planning & Team Leadership
Autosys,UCD, ITRS Console, Tectia
ServiceNow, ITSM Modules (Incident, Problem, Change, Knowledge)
JIRA, Agile Tools & Methodologies (Scrum, Kanban)
SQL Databases,LINUX/UNIX
Process Documentation
Service Catalog Development & Workflow Design
Stakeholder Communication & Workshops
IIS Middlewre Services
PeopleSoft Testing Framework Tool
Certification
AWS Cloud Technical Essentials
Timeline
Business Analyst/Technology Lead
Infosys
07.2024 - Current
Technology Analyst
Infosys
07.2022 - 07.2024
Senior Administrator
Wipro
12.2016 - 07.2022
Bachelor in Computer Applications (BCA) - undefined
RUNGTA COLLEGE OF SCIENCE AND TECHNOLOGY
Master of Technology in Computer Science (M.Tech) -
BIRLA INSTITUTE OF TECHNOLOGY AND SCIENCE (BITS)
Languages
English
Hindi