Akansha Jha
Ghaziabad
Summary
Dynamic operations professional with extensive experience at Cvent, specialising in vendor management and facility operations. Recognised for enhancing service delivery and employee satisfaction through exceptional communication and compliance management, while driving continuous improvement in organizational processes. Detail-oriented with strong project management skills, adept at resolving complex issues and effectively managing multiple tasks in fast-paced environments. A proactive approach to identifying and addressing challenges ensures a focus on optimising processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Associate - Business Operations
Cvent
09.2024 - Current
- Managing day-to-day operations-related activities.Coordinating with the team to ensure the tasks are completed in a smooth and efficient manner.
- Liaising with cafeteria vendors to ensure timely updates and quality meal service delivery.Managing vendor and stakeholder coordination to facilitate sampling and preparations for diverse organizational events.
- Handling end-to-end employee card processes, including activation, usage tracking, and final deductions during offboarding.
- Maintaining monthly NDC (No Dues Certificate) records to ensure timely and accurate invoice submission
- .Managing company parking operations via Curo Park, including the handling of ad hoc car and bike parking requests.
- Addressing and resolving operational issues promptly using software tools like JIRA.
- Consistently gathering employee feedback to ensure high internal service satisfaction (CSAT) and drive continuous improvement.
- Uploading vendor invoices through Coupa and reviewing it till further RFP
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
Senior Executive - Administration
UNIVO Education PVT LTD
01.2023 - 08.2024
- Managing every day's operations, handling 1300 + employees including Cafeteria Management,vendor management,negotiation and clients.Managing Facility and Employee Compliance, including Infrastructure and maintenance.Working on different software like Oracle Netsuite, Factech Management for maintaining Vendor's invoices & records and maintaining CSAT respectively.Handling functions and events such as Religion festivals and Birthday Celebration,Gala,etc.Overlooking the overall Housekeeping Staff & pantry services throughout the Organization.Managing Cabs and other arrangements for International Clients.Coordinating with Finance and Procurement teams for the procurement and as well as managing Imprest.
Centre Coordinator
Acentai Sportyze India Pvt Ltd
01.2022 - 01.2023
- Managed all day-to-day operations, including Teacher management, Vendor Management, Event management, Cab facility and Cafeteria as well as the Stationery records.Worked on various software like EIS and Runo CRM Management.Handling customers.Managing imprest & invoices.Maintaining infrastructure & maintenance of overall
Teacher
Sanfort World School
01.2021 - 01.2022
- Worked as a Teacher of English and Science to Primary Kids.
- Led team and mentored juniors in best practices.
Education
BA - English Honours
SOL, Delhi University
Delhi06.2023
12th class - CBSE board Examination
Shree Thakurdwara Balika Vidyalaya
Ghaziabad, UP05.2020
Skills
- MS Excel
- MS Word
- MS PowerPoint
- Facility management
- Infrastructure management
- Compliance management
- Catering services
- Imprest management
- Vendor management
- JIRA
- Curo Park (Parking Management System)
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
Websites
LANGUAGES
English: First Language
Hindi: C2 Proficient (C2)
Additional Information
I am fond of literature books and love spending my time surrounded by books. Criminal theories and biographies are my favorite genres to read.
WEBSITES, PORTFOLIOS, PROFILES
linkedin.com/in/akansha-jha
Timeline
Associate - Business Operations
Cvent
09.2024 - Current
Senior Executive - Administration
UNIVO Education PVT LTD
01.2023 - 08.2024
Centre Coordinator
Acentai Sportyze India Pvt Ltd
01.2022 - 01.2023
Teacher
Sanfort World School
01.2021 - 01.2022
BA - English Honours
SOL, Delhi University
12th class - CBSE board Examination
Shree Thakurdwara Balika Vidyalaya