Summary
Overview
Work History
Education
Skills
Languages
Strength
Hobbies
ExtraCurricular Activities
Timeline
Generic

Pooja Babu

Bangalore

Summary

I am a passionate and enthusiastic learner with a commitment to applying my diverse skill set and knowledge, acquired through experience in various fields, to support and enhance organizational growth. By integrating my multi-domain experience, I aim to bring a unique perspective and innovative solutions to the workplace, ensuring mutual growth and continuous improvement for both the organization and myself.

Overview

2
2
years of professional experience

Work History

ASSOCIATE - BUSINESS OPERATIONS

Lastminute.com
Bangalore
08.2023 - Current
  • Consistently meeting daily and monthly targets while actively contributing as a collaborative member of the team.
  • Exploring innovative solutions to overcome errors and sharing insights with the team to enhance workflow efficiency.
  • Identify and analyze new errors, then report findings to upper management for strategic decision-making and continuous improvement initiatives.
  • Acted as backup team leader during leader absence, delegating tasks, and ensuring team alignment with objectives to maintain productivity and progress.
  • Proficiently prioritizing tasks and aligning the team's efforts to ensure collective focus on key objectives, thus facilitating coordinated and effective task completion.

PROCESS ASSOCIATE

IGT Solutions
Bangalore
12.2022 - 08.2023
  • Managing and resolving customer complaints effectively, ensuring a satisfactory resolution and maintaining a positive customer experience.
  • Timely and professionally handling customer inquiries, concerns, and complaints through diverse communication channels like telephone and email.
  • Proficiency in active listening, clear communication, and adeptly offering tailored resolutions.
  • Serve as a backup quality auditor to establish and uphold quality assurance protocols, ensuring consistent and exceptional delivery of customer service. Recognize areas needing enhancement and enact corrective measures accordingly.
  • Functioned as a mentor for new agents, aiding in their development, while also spearheading efforts to achieve Key Performance Indicators (KPIs) and overseeing an entire team.

Education

Bachelors of Commerce - 74%

R C College of Commerce And Management
Bangalore
09-2021

Pre-University - 87%

Seshadripuram PU College Main
Bangalore
05-2018

10th Boards - 95%

St. Philomena's English School
Bangalore
05-2016

Skills

  • Tableau Training – Simplilearn
  • Power BI Reporting – TechTip24
  • Basic and Advanced Microsoft Excel
  • Basics of SQL , R and Python
  • Data Warehousing & Business Intelligence - Coursera
  • Data Visualization using Excel - Coursera

Languages

  • Kannada - Advanced / Native
  • English - Advanced
  • Hindi - Advanced
  • Telugu - Beginner

Strength

  • Communication Skills
  • Multitasking and Time Management
  • Problem-Solving Abilities
  • Adaptability
  • Leadership Abilities and Confidence

Hobbies

  • Watching movies
  • Singing
  • Solving Puzzles and Brain Teasers
  • Video Games

ExtraCurricular Activities

  • Achieved the highest rank in 10th board examinations, topping the entire school.
  • Active member of Scouts and Guides Organization, earning the Rajyapuraskar certificate through participation in numerous camps and survival skill training.
  • Represented school and college in district and state level competitions for sports (Throwball, Kho-Kho, and Athletics) and cultural activities (Solo and Group Singing).

Timeline

ASSOCIATE - BUSINESS OPERATIONS

Lastminute.com
08.2023 - Current

PROCESS ASSOCIATE

IGT Solutions
12.2022 - 08.2023

Bachelors of Commerce - 74%

R C College of Commerce And Management

Pre-University - 87%

Seshadripuram PU College Main

10th Boards - 95%

St. Philomena's English School

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Pooja Babu