Summary
Overview
Work History
Additional Information - Availability
Timeline
Generic
Akash Sardar

Akash Sardar

Wagholi

Summary

Detail-oriented and customer-focused professional with experience in technical support and problemsolving. Adept at troubleshooting software and application issues, providing excellent customer service, and maintaining a high level of productivity. Strong ability to analyze problems, apply logic and reasoning, and deliver timely solutions. Committed to meeting and exceeding service level agreements and performance targets.

Overview

2
2
years of professional experience

Work History

Application Support Engineer

Uffizio Pvt.Ltd
08.2024 - 01.2025
  • Provided technical support and troubleshooting for business applications, ensuring system performance
  • Diagnosed and resolved application issues for customers and internal teams
  • Managed incidents and service requests via a ticketing system.(Hubspot,Jira)
  • Collaborated with IT and development teams to fix bugs, deploy patches, and enhance functionality
  • Monitored performance, conducted root cause analysis, and implemented proactive solutions
  • Maintained documentation for issue resolution and system configurations


Technical Support Engineer

Orient Technologies
10.2022 - 07.2024
  • Detail-oriented and customer-focused Technical Support Engineer with 2 years of experience in troubleshooting software, hardware, and networking issues
  • Skilled at diagnosing and resolving technical problems efficiently while providing exceptional customer service

Additional Information - Availability

15 days Notice period


Timeline

Application Support Engineer

Uffizio Pvt.Ltd
08.2024 - 01.2025

Technical Support Engineer

Orient Technologies
10.2022 - 07.2024

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Akash Sardar