Leadsqaured CRM
AKASH GAUR
Senior Team Lead - Sales & Operations
Summary
Industrious Senior Team Lead offering 9+ years of Education industry experience ready to add value to your team & company. Well-versed in processing accurate sales transactions and providing superior customer service.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Senior Team Lead
Blackboard E-Learning Private Limited
Noida
04.2023 - Current
- Set sales goals and tracked progress using Leadsquared.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Recruited, hired and trained team of 10 salespeople.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
Senior Program Specialist (Team Lead)
Sunrise Mentors Private Limited (Coding Ninjas)
Gurugram
08.2022 - 05.2023
- Established and cultivated solid business relationships with new or existing customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Senior Program Specialist
UpGrad Education Private Limited
Noida
10.2021 - 07.2022
- Coordinated work between multiple departments.
- Managing end to end sales & Operations for all the available programs in India & Abroad.
- Achieved revenue goals in 2021-2022.
- Building rapport with career aspirants professionals enquiring for various programs and career assistance offered by upGrad.
- Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
Branch Manager
Studygenix India Pvt. Ltd
02.2020 - 09.2021
- Guiding and involving with my team to do BTL activities (Canopy activities at RWAʼs, big societies, Malls, Fairs etc.), BTL activity in Catchy areas, Branding by using Pamphlets, brochures and Flyer inserts)
- Performing Operational work effectively and efficiently
- Analyze sales data and determine sales forecast
- Building new Customers to increase the profitability of the company
- Doing end to end sales by doing cold calling
- Involved in B2C & B2B sales
- Cold calling on inbound leads generating from different platforms like Justdial, Sulekha, Social Media etc.
Center Manager
Hindustan Times Learning Centers - HT Media Ltd
04.2018 - 02.2020
- Maintain customer relationship programs and track customer satisfaction
- Building new Customers to increase the profitability of the company
- Guiding and involving with my team to do BTL activities (Canopy activities at RWAʼs, big societies, Malls, Fairs etc.), BTL activity in Catchy areas, Branding by using Pamphlets, brochures and Flyer inserts)
- Performing Operational work effectively and efficiently
- Keep up client relationship projects and track consumer contentment
- Doing end to end sales by doing cold calling
- Involved in B2C & B2B sales
- Cold calling on inbound leads generating from different platforms like Justdial, Sulekha, Social Media etc.
Assistant Marketing Manager
Mayank Tours & Travels
04.2013 - 07.2016
- Analyze sales data and determine sales forecast
- Maintain customer relationship programs and track customer satisfaction
- Cooperate with the management in the development of marketing programs and criteria to achieve sales goals
- Evaluate current marketing program and recommend improvements
- Stay updated with latest marketing trends and competitor activities.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Education
Post Graduation - Business Management
Edenz Colleges
04.2017 - 05.2018
Bachelor of Journalism - Journalism & Mass Communication
Makhan Lal Chaturvedi National University of Journalism & Mass Communication
Bhopal,Madhya Pradesh 08.2011 - 05.2014
Skills
Performance improvement
Sales expertise
Client Service
Organization and Time Management
Written Communication
Critical Thinking
Software
MS Excel
MS Word
MS Powerpoint
CRM
Timeline
Senior Team Lead
Blackboard E-Learning Private Limited
04.2023 - Current
Senior Program Specialist (Team Lead)
Sunrise Mentors Private Limited (Coding Ninjas)
08.2022 - 05.2023
Senior Program Specialist
UpGrad Education Private Limited
10.2021 - 07.2022
Branch Manager
Studygenix India Pvt. Ltd
02.2020 - 09.2021
Center Manager
Hindustan Times Learning Centers - HT Media Ltd
04.2018 - 02.2020
Post Graduation - Business Management
Edenz Colleges
04.2017 - 05.2018
Assistant Marketing Manager
Mayank Tours & Travels
04.2013 - 07.2016
Bachelor of Journalism - Journalism & Mass Communication
Makhan Lal Chaturvedi National University of Journalism & Mass Communication
08.2011 - 05.2014