Akash Giri
Jamshedpur
Summary
Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
Tech Mahindra
Bhubaneswar
12.2019 - 08.2022
- Resolved customer complaints professionally and efficiently.
- Collaborated with other departments to ensure timely resolution of customer requests.
- Contributed ideas for process improvements within the team.
- Generated reports to track customer satisfaction levels.
- Participated in regular meetings with other departments.
- Developed strategies to improve customer service experience.
- Performed troubleshooting on technical problems.
- Provided support during peak periods of activity.
- Assisted customers with product installation and setup.
- Maintained accurate records of customer interactions.
- Responded to customer inquiries via phone, email and chat.
- Promoted additional products or services to meet customers' needs.
- Resolved customer issues in a timely manner.
- Assisted customers with product selection based on their individual needs and preferences.
- Collaborated with colleagues to resolve complex customer queries.
- Managed customer accounts using CRM software tools.
- Provided detailed information about products and services.
Education
Bachelor of Computer Applications - Computer Science And Programming
Disha College
Raipur, CT07-2019
High School Diploma -
Kerela Samajam Model School
Jamshedpur, JH06-2015
10th -
Kerela Samajam Model School
Jamshedpur, JH05-2013
Skills
- Order Fulfillment
- Quality Control
- Complaint Handling
- Complaint resolution
- De-Escalation Techniques
- Needs Assessment
- Customer Service
- Order Processing
- Call Documentation
- Promotional support
- Contract Development
- Continuous Improvement
- Teamwork and Collaboration
- Relationship Building
- Customer Retention Strategies
- LiveChat Messaging
- Attention to Detail
- Issue and Complaint Resolution
- MS Office
- Document and Records Management
- Computer Skills
- 75 wpm Typing Speed
Languages
Odia
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Accomplishments
Was been promoted to ADOC SME and Then to the team lead within 1.5 years of my service to the organization. And was been awarded 5 times bravo award for delivering best customer service experience with zero return calls from the customers.
Affiliations
- Sports
- Travelling
- Volunteering for the animal care and development
- Reading about automobile machines
Timeline
Customer Support Executive
Tech Mahindra
12.2019 - 08.2022
Bachelor of Computer Applications - Computer Science And Programming
Disha College
High School Diploma -
Kerela Samajam Model School
10th -
Kerela Samajam Model School
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